SARAH HEATHER
Office Manager
KANSAS CITY,MO
Summary
I am an organized Office Manager with noted experience in administrative management. I prioritize projects and multitask effectively to achieve goals. I am a methodical and detail-oriented team player with expertise in team leadership. I offer these skills and strong work ethic.
Overview
5
5
years of professional experience
Work History
Office Manager
Mac's Sportswear
Kansas City, MO
10.2023 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Reduced costs with meticulous organization and expense tracking for essential supplies and equipment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
Banquet Captain, Bartender, Server, Sommelier
Jj's Restaurant
Kansas City, MO
11.2014 - 09.2023
- Responsible for deposits, cash drawer, daily totals, reconciling tickets, In-depth training of how to deal well with difficult people, Created training manuals and responsible for new trainees.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
Office Manager
Viking Surgical, LLC
Leawood, KS
01.2018 - 04.2020
- Payroll and commissions.
- Evaluated employee records and productivity and submitted evaluation reports.
- Created an Excel system to organize receipts and track equipment.
- Created, maintained and updated filing systems for paper and electronic documents.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed office operations while scheduling appointments for sales reps.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Banquet Captain, Server, Trainer
Bristol Bar And Grill
Leawood, KS And Kansas City, MO
09.2009 - 11.2014
- Responsible for daily totals and closing duties, Created training manuals
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
Front Office Manager
Minor Med, Inc
Topeka, KS
01.1993 - 12.2003
- Responsible for checking patients in and out, Filing medical insurance claims, posting payments, Accounts Receivable and Accounts Payable, Payroll
Education
Bachelor of Science - Psychology
University of Missouri, Kansas City
Kansas City, MO05.2013
Skills
- QuickBooks
- Excel
- Microsoft Office and Word
- Event Coordination
- Scheduling
- Office Management
- Human Resources Management
- Computer Skills
- Problem Resolution
- Interpersonal Relations
- Excellent multi-tasking ability
Timeline
Office Manager
Mac's Sportswear
10.2023 - Current
Office Manager
Viking Surgical, LLC
01.2018 - 04.2020
Banquet Captain, Bartender, Server, Sommelier
Jj's Restaurant
11.2014 - 09.2023
Banquet Captain, Server, Trainer
Bristol Bar And Grill
09.2009 - 11.2014
Front Office Manager
Minor Med, Inc
01.1993 - 12.2003
Bachelor of Science - Psychology
University of Missouri, Kansas City