Sarah Henry
New Bern,NC
Summary
Reliable and motivated customer service professional seeking a Front Desk Administrator position. 5+ years of experience working in fast-paced customer service environments, combined with specialized training in medical office administration, billing, and coding. Skilled in multitasking, administrative support, and scheduling. Associate Degree in Medical Office Administration, with coursework in electronic health records, scheduling, and office procedures.
Overview
4
4
years of professional experience
Work History
Barista
Starbucks
Havelock, NC
03.2025 - 07.2025
- Managed high-volume tasks while maintaining accuracy and organization in a fast-paced environment
- Multitasked and prioritized an organized workflow in a busy environment
- Maintained friendly and positive demeanor while assisting customers and resolving issues
Clerical Assistant
Dermatology Associates of Coastal Carolina
New Bern, NC
08.2024 - 11.2024
- Managed patient scheduling and check-in procedures
- Utilized EHR software to update and maintain accurate patient records
- Greeted patients and handled phone inquiries professionally
- Coordinated with medical staff to ensure organized patient flow
Food & Beverage Associate
Target
New Bern, NC
08.2023 - 09.2024
- Provided high-volume customer service while maintaining a professional and welcoming environment
- Provided exceptional customer service by responding promptly to inquiries and resolving issues effectively
- Managed transactions, handled payments, and ensured accuracy in a fast-paced setting
- Communicated clearly with customers to take orders, answer questions, and resolve concerns
- Prioritized tasks between customer service, order preparation, and team support
Shift Leader
Dunkin'
New Bern, NC
03.2021 - 08.2023
- Supervised daily operations and ensured smooth workflow
- Assisted with scheduling and delegated tasks during peak hours
- Resolved customer concerns quickly while maintaining professional and friendly service
- Trained new employees on standards and operational procedures
Education
Associate of Applied Science - Medical Office Administration
Craven Community College
New Bern, NC12.2025
Skills
- Electronic Health Records & Computer Software
- Customer Service & Conflict Resolution
- Electronic Records & Documentation
- HIPAA & Health Insurance Verification
- Scheduling & Communication
- Organization & Attention to Detail
Timeline
Barista
Starbucks
03.2025 - 07.2025
Clerical Assistant
Dermatology Associates of Coastal Carolina
08.2024 - 11.2024
Food & Beverage Associate
Target
08.2023 - 09.2024
Shift Leader
Dunkin'
03.2021 - 08.2023
Associate of Applied Science - Medical Office Administration
Craven Community College