Sarah Hernandez
Atlantic City,NJ
Summary
Proficient in developing effective store operations and enhancing customer engagement. Experience in optimizing inventory processes and team leadership. Dedicated to achieving sales targets and creating a safe, organized shopping environment.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Pandora Jewelry
Atlantic City, NJ
04.2019 - Current
- Facilitated team development and engagement to consistently reach and exceed established sales targets.
- Improved customer engagement by analyzing preferences and delivering customized service initiatives and product recommendations.
- Managed inventory processes to maintain efficient stock organization and facilitate accurate ordering for packaging.
- Analyzed peak hour traffic to develop optimized staff schedules, ensuring adequate coverage and improved service delivery.
- Monitored and enhanced workplace safety measures to ensure a secure environment for all staff members.
Assistant Manager
Yankee Candle
Atlantic City, NJ
01.2016 - 05.2019
- Guided staff in product knowledge and customer service best practices to elevate team performance.
- Streamlined inventory procedures to support accurate stock tracking and reduce errors.
- Orchestrated promotional events aimed at boosting brand awareness and increasing foot traffic to location.
- Designed and implemented operational procedures to enhance workflow efficiency.
Education
Associate of Science - Criminal Justice
Atlantic Cape Community College
Mays Landing, NJ05-2023
Skills
- Customer Service
- Inventory control
- Store organization
- Team building and leadership
- Store operations
- Upselling and cross selling
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Assistant Store Manager
Pandora Jewelry
04.2019 - Current
Assistant Manager
Yankee Candle
01.2016 - 05.2019
Associate of Science - Criminal Justice
Atlantic Cape Community College