Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Shift Manager
Lees Hoagie House
Abington, PA
06.2015 - 11.2023
Developed and maintained positive working relationships with staff, customers, and vendors.
Monitored store operations to ensure compliance with company policies and procedures.
Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
Assisted in resolving escalated customer service issues in a timely manner.
Provided coaching and guidance to team members when necessary to improve performance.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Resolved conflicts between staff members in a professional manner.
Enforced safety standards throughout the store including proper use of equipment.
Inspected work areas regularly for cleanliness and organization standards.
Managed daily cash intake by counting out registers and tabulating profits.
Reported employee behavioral issues, losses and customer complaints to upper-level management.
Reinforced rules to promote superior employee performance.
Practicum Student
Play And Learn Preschool
Hatboro, PA
10.2016 - 05.2017
Followed school and classroom policies, regulations, dress codes, and schedules.
Developed lesson plans and activities to engage students in the learning process