Sarah Hofflander
Davenport
Summary
Dynamic administrative professional with extensive experience at Lutheran Social Services of Illinois, excelling in customer service and office management. Proven ability to enhance operational efficiency through meticulous recordkeeping and effective scheduling. Strong communicator, adept at fostering relationships and resolving conflicts, ensuring a positive experience for clients and colleagues alike.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Lutheran Social Services of Illinois
04.2023 - 11.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
Teacher
Moline Kids Campus, LLC
04.2017 - 10.2020
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Service Desk Clerk
Saks Fifth Avenue - TNDC
10.2014 - 04.2016
- Engaged in user support interactions via telephone, chat and email platforms.
- Diagnosed and resolved user system functionality issues to enable completion of desired operations.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Identified system hardware, network infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
- Developed relationships with customers, fostering trust and loyalty through exceptional service experiences.
- Coordinated with internal departments to address customer concerns efficiently and thoroughly.
- Implemented quality control measures to ensure consistent delivery of excellent customer service.
Forensic Records
Aegis
08.2011 - 06.2012
- Maintained a high level of customer service by addressing and resolving patron concerns or complaints in a timely manner.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Service Representative - Relationships
Weismann Designs For Dance
10.2009 - 08.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Arts - Accounting
Commonwealth Business College
Moline01-2000
High School Diploma -
Davenport Central High School
Davenport06-1997
Skills
- Customer service
- Office administration
- Administrative support
- Microsoft Word
- Microsoft outlook
- Microsoft Excel
- Filing
- Scheduling
- Office management
- Scheduling and calendar management
- Recordkeeping
- Calendar management
- Mail handling
Certification
First Aid
Child Development Associates Certification
Timeline
Administrative Assistant
Lutheran Social Services of Illinois
04.2023 - 11.2024
Teacher
Moline Kids Campus, LLC
04.2017 - 10.2020
Service Desk Clerk
Saks Fifth Avenue - TNDC
10.2014 - 04.2016
Forensic Records
Aegis
08.2011 - 06.2012
Customer Service Representative - Relationships
Weismann Designs For Dance
10.2009 - 08.2011
Associate of Arts - Accounting
Commonwealth Business College
High School Diploma -
Davenport Central High School
Similar Profiles
Adenike SmithAdenike Smith
Senior Project Manager at Lutheran Social Services of IllinoisSenior Project Manager at Lutheran Social Services of Illinois
Lindsey KeglLindsey Kegl
Development Training Team Lead at Lutheran Social Services of IllinoisDevelopment Training Team Lead at Lutheran Social Services of Illinois
Casiano Rivera Jr.Casiano Rivera Jr.
Child Welfare Specialist at Lutheran Social Services Of IllinoisChild Welfare Specialist at Lutheran Social Services Of Illinois