Sarah Olfers
Buda,United States
Summary
Experienced leader with a strong background in traumatic brain injury care, case management, and multi-facility operations. Proficient in Microsoft Word with exceptional skills in sales, athletics, team building, and public speaking. Adept at managing complex situations and providing comprehensive support to individuals with traumatic brain injuries.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Program Director
NeuroRestorative
Austin, Texas
03.2022 - Current
- Managed daily operations of 4 facilities involving regional policy development.
- Maintain records in compliance with industry and company standards.
- Maintained strict adherence to all program guidelines and regulatory requirements.
- Facilitated growth of middle leadership personnel.
- Oversaw employee processes such as hiring, training, supervision and termination.
- Enhanced regional census metrics while focusing on boosting overall productivity.
- Ensured high levels of client satisfaction.
- Managed fiscal year budget forecasts and monthly revenue projections.
Program Manager
NeuroRestorative
Austin, Texas
11.2021 - 03.2022
- Effectively managed program staff through coaching and disciplinary measures.
- Distribute case assignments, monitor performance standards, guide onboarding sessions, and handle staff development programs.
- Oversaw clinical operations and crisis management while handling on-call responsibilities.
- Cultivated and sustained professional relationships with individuals served, families, funding sources, and regulatory agencies.
- Forecasted revenue and tracked monthly expenses aligning with program goals.
- Ensured accuracy and currency of all records related to compliance.
- Coordinated consultations with mental health professionals such as psychiatrists and psychologists.
- Oversee community and additional support systems for program requirements.
- Enhanced productivity through strategic recommendations.
Case Manager
NeuroRestorative
Austin and Dripping Springs, Texas
09.2019 - 11.2021
- Delivered comprehensive case management services involving intake, assessment, and crisis intervention.
- Delivered comprehensive assistance through on-site and in-office engagements.
- Worked with a multidisciplinary team to streamline services and enhance the quality of care provided.
- Secured necessary services to support individuals in non-institutional environments.
- Assisted in securing services from external providers.
- Devised comprehensive care plans incorporating advocacy, case management, and independent living skills training.
- Facilitated communication between consultants such as psychiatric and psychological professionals along with physicians.
Education
High School Diploma - undefined
St. Michael’s Catholic Academy
Austin, Texas05.2009
Certified Nursing Assistant - undefined
RC Health Services
05.2001
Skills
- Property Operations Management
- Crisis Management Expertise
- Strong Organizational Skills
- Service Excellence
- Team Engagement Strategies
- Strategic Development
- Compliance Management
- Expense Management
- Risk Analysis
Certification
- Certified Assisted Living Administrator, CHA Seminars | October 2018
- CPR, AED and First Aid Trainer, American Red Cross | July 2015
- Advanced Crisis Prevention Institute Instructor, CPI | September 2024
Timeline
Program Director
NeuroRestorative
03.2022 - Current
Program Manager
NeuroRestorative
11.2021 - 03.2022
Case Manager
NeuroRestorative
09.2019 - 11.2021
High School Diploma - undefined
St. Michael’s Catholic Academy
Certified Nursing Assistant - undefined
RC Health Services