Sarah Hopkins
Fall River,MA
Summary
Proven Patient Access Representative with a track record of enhancing patient satisfaction at Southcoast Hospital Group by ensuring HIPAA compliance and offering tailored customer service solutions. Skilled in patient registration and demonstrating strong empathy, adept at multitasking and resolving problems efficiently. Achieved a streamlined patient check-in process, significantly improving departmental efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Southcoast Hospital Group
2023.07 - Current
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smoother patient visits, coordinating with healthcare providers to ensure timely service.
Receptionist
Morgan Mearas Office
2021.03 - 2023.06
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Diman Regional Technical Institute - School of Practical Nursing
Fall River, MA04.2022
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Multitasking and Organization
- Appointment Scheduling
- Strong empathy
- Money Handling
- Payment Processing
- Punctual and Hardworking
- Resolving Problems
Certification
- OSHA 10 Training
Timeline
Patient Access Representative
Southcoast Hospital Group
2023.07 - Current
Receptionist
Morgan Mearas Office
2021.03 - 2023.06
High School Diploma -
Diman Regional Technical Institute - School of Practical Nursing
- OSHA 10 Training
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