Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Proven ability to enhance patient registration processes and maintain accurate records.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Owensboro Health Regional Hospital
Owensboro, KY
08.2019 - 08.2024
Facilitated patient registration and appointment scheduling to enhance workflow efficiency.
Maintained accurate patient records within electronic health record systems.
Coordinated insurance verification processes to ensure coverage for medical services.
Assisted patients with billing inquiries, providing clear explanations of charges and payments.
Pharmacy Technician
King Drug & Home Care
Owensboro, KY
08.2016 - 08.2019
Managed prescription dispensing and verification processes to ensure accuracy and compliance with regulations.
Educated patients on medication usage, side effects, and interactions to promote safe pharmaceutical practices.
Collaborated with pharmacists to streamline medication inventory management, reducing waste and enhancing efficiency.
Mentored junior pharmacy technicians, providing training on best practices for customer service and operational workflows.
Patient Transporter
Owensboro Health Regional Hospital
Owensboro, KY
06.2013 - 08.2016
Transported patients safely to various departments, ensuring comfort and timely arrival.
Assisted nursing staff with patient mobility needs, enhancing overall care experience.
Maintained cleanliness and organization of transport equipment for optimal operational efficiency.
Collaborated with healthcare teams to streamline patient flow and reduce wait times.