Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Houston

Owensboro,KY

Summary

Dedicated Patient Access Representative with expertise in customer service, insurance verification, and HIPAA compliance. Proven ability to enhance patient registration processes and maintain accurate records.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Owensboro Health Regional Hospital
Owensboro, KY
08.2019 - 08.2024
  • Facilitated patient registration and appointment scheduling to enhance workflow efficiency.
  • Maintained accurate patient records within electronic health record systems.
  • Coordinated insurance verification processes to ensure coverage for medical services.
  • Assisted patients with billing inquiries, providing clear explanations of charges and payments.

Pharmacy Technician

King Drug & Home Care
Owensboro, KY
08.2016 - 08.2019
  • Managed prescription dispensing and verification processes to ensure accuracy and compliance with regulations.
  • Educated patients on medication usage, side effects, and interactions to promote safe pharmaceutical practices.
  • Collaborated with pharmacists to streamline medication inventory management, reducing waste and enhancing efficiency.
  • Mentored junior pharmacy technicians, providing training on best practices for customer service and operational workflows.

Patient Transporter

Owensboro Health Regional Hospital
Owensboro, KY
06.2013 - 08.2016
  • Transported patients safely to various departments, ensuring comfort and timely arrival.
  • Assisted nursing staff with patient mobility needs, enhancing overall care experience.
  • Maintained cleanliness and organization of transport equipment for optimal operational efficiency.
  • Collaborated with healthcare teams to streamline patient flow and reduce wait times.

Education

Associate of Science - Radiography

Owensboro Community And Technical College
Owensboro, KY
05-2026

Skills

  • Customer service
  • Insurance verification
  • HIPAA compliance
  • Patient registration

Timeline

Patient Access Representative

Owensboro Health Regional Hospital
08.2019 - 08.2024

Pharmacy Technician

King Drug & Home Care
08.2016 - 08.2019

Patient Transporter

Owensboro Health Regional Hospital
06.2013 - 08.2016

Associate of Science - Radiography

Owensboro Community And Technical College