Sarah Izso
Cherry Hill,NJ
Summary
Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Cleveland Clinic to enhance patient engagement through tailored recreational activities, achieving notable improvements in treatment outcomes. My expertise in hospitality service, honed at Prospectors Steakhouse and Saloon, underscores my ability to foster positive customer relationships and resolve concerns swiftly. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Prospectors Steakhouse and Saloon
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Bartender
The President's Pub
09.2019 - 06.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Recreational Therapist
Cleveland Clinic
12.2015 - 08.2016
- Acted as a liaison between the recreational therapy department and other facility departments, ensuring seamless integration of services for optimal patient care.
- Facilitated group therapy sessions, promoting social interaction and support among participants.
- Established strong rapport with both patients and families by maintaining open communication lines throughout the entire treatment process.
- Improved patient engagement by incorporating a variety of recreational activities tailored to individual needs and interests.
- Administered assessments to evaluate patient needs.
Education
Bachelor of Science - Recreational Therapy
Slippery Rock University of Pennsylvania
Slippery Rock, PA05.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
Certification
- CTRS - Certified Therapeutic Recreation Specialist
Timeline
Server
Prospectors Steakhouse and Saloon
09.2023 - Current
Server/Bartender
The President's Pub
09.2019 - 06.2023
Recreational Therapist
Cleveland Clinic
12.2015 - 08.2016
Bachelor of Science - Recreational Therapy
Slippery Rock University of Pennsylvania
- CTRS - Certified Therapeutic Recreation Specialist
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