Sarah Jackson
York,PA
Summary
Dynamic professional with a proven track record at Country Meadows Retirement Communities, excelling in staff management office organization and hiring process. Expert in enhancing customer satisfaction and resolving conflicts, significantly improving service delivery. Skilled in staff hiring and organizational tasks, demonstrating a keen ability to maintain confidentiality and foster positive work environments.
Overview
12
12
years of professional experience
Work History
Office Manager
Matthews Construction LLC
York, PA
03.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Facilitated smooth onboarding processes for new hires.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
Connections Manager
Country Meadows Retirement Communities
York, Pa
06.2023 - 03.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Developed strong relationships with residents'' families, addressing their concerns promptly and providing updates on their loved ones'' wellbeing.
- Maintained open lines of communication between management, staff, residents, and family members for optimal service delivery.
- Facilitated regular team meetings to promote collaboration, address concerns, and share best practices among staff members.
- Managed staff scheduling to ensure adequate coverage while maintaining efficiency in labor costs.
- Improved resident satisfaction by implementing personalized care plans and coordinating with staff to ensure consistent delivery of services.
Senior Employment Specialist
Country Meadows Retirement Communities
York, PA
09.2017 - 08.2023
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Collaborated closely with department heads in executing strategic workforce planning
- Motivated employees through special events, incentive programs, and constructive feedback.
- Hired employees and initiated new hire paperwork process.
- Coordinated career fairs and networking events to broaden company visibility within the local community and attract candidates.
Employment Specialist
Country Meadows Retirement Communities
York, PA
06.2015 - 09.2017
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Oversaw and managed hiring process and assisted human resources.
- Maintained compliance with labor laws by conducting thorough audits of HR practices and policies.
- Organized campus events to foster a positive work culture and enhance employee engagement.
- Screened applicant resumes and coordinated both phone and in-person interviews.
Wellness Secretary
Country Meadows Retirement Communities
York, PA
07.2013 - 06.2015
- Handled sensitive information discreetly, maintaining confidentiality
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents.
- Scheduled appointments and conducted follow-up calls to doctor offices, families and residents .
Medication Technician
Country Meadows Retirement Communities
York, PA
03.2012 - 06.2013
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare provider.
- Balanced the needs of multiple residents simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall resident satisfaction.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Monitored resident responses to medication to report adverse reactions quickly.
Education
Medical Assistant Certification -
Kaplan Career Institute
HarrisburgSkills
- Customer Service
- Organizational Skills
- Office Management
- Staff Management
- Staff hiring
- Conflict Management
Timeline
Office Manager
Matthews Construction LLC
03.2024 - Current
Connections Manager
Country Meadows Retirement Communities
06.2023 - 03.2024
Senior Employment Specialist
Country Meadows Retirement Communities
09.2017 - 08.2023
Employment Specialist
Country Meadows Retirement Communities
06.2015 - 09.2017
Wellness Secretary
Country Meadows Retirement Communities
07.2013 - 06.2015
Medication Technician
Country Meadows Retirement Communities
03.2012 - 06.2013
Medical Assistant Certification -
Kaplan Career Institute