Sarah Jackson
Summary
Results driven administrative and customer service professional with more than 10 years of experience delivering exceptional client support, coordinating complex operations, and building strong relationships across healthcare, hospitality, and nonprofit settings. Successfully balanced concurrent roles as a Front Desk Receptionist and Patient Care Coordinator, demonstrating exceptional time management, adaptability, and organizational excellence in fast paced, high volume environments. Experienced in managing complex scheduling, coordinating multidisciplinary teams, resolving escalated concerns with empathy and professionalism, training and mentoring new staff, and optimizing workflows to improve efficiency and service delivery. Brings years of international volunteer experience supporting community initiatives and collaborating across diverse cultures, reinforcing a strong commitment to service, communication, and inclusive teamwork. Recognized for a proactive approach, outstanding problem solving abilities, and a proven track record of creating positive experiences for clients, patients, guests, and colleagues alike.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Marriott
Seattle, WA
01.2026 - Current
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated reservations, effectively managing room availability and special requests.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Trained new front desk staff on operational procedures and company policies.
- Oversaw daily cash handling processes, ensuring accuracy in transactions and reports.
- Developed strong relationships with guests, fostering loyalty through personalized service interactions.
- Collaborated with housekeeping and maintenance teams to ensure optimal room readiness for guests.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Patient Care Coordinator II
Fred Hutchinson Cancer Center
08.2023 - Current
- Promoted to Patient Coordinator II based on demonstrated leadership skills.
- Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, and provide direction.
- Continuously manages and optimizes the schedule templates of more than thirty individuals and clinic resources, fostering efficient patient flow within the organization.
- Performs daily triage, managing escalated calls in the Gastrointestinal Oncology Department. Apply Crisis Prevention Institute-certified verbal intervention skills for effective communication, resolution, and compassionate support. Collaborate with a multidisciplinary team to enhance departmental efficiency.
- Meets deadlines for a daily average of thirty scheduling requests, including urgent coordination with various departments, ensuring timely patient care.
- Schedules an average of more than one thousand patient appointments per month.
- Effectively coordinates and leads two provider teams ensuring accurate and timely follow-up on outstanding tasks and action items.
- Manages the organization of the team work queues for both providers, which includes a monthly average of thousands of orders for hundreds of patients.
- Plays a pivotal role in training and mentoring new team coordinators, providing continuous contributions to the professional development of team members.
- Collaborates with internal team members and external department and organizations such as the University of Washington, to foster a positive and cohesive working environment, promoting effective communication and teamwork.
- Spearheads the organization of multiple team inboxes on platforms such as Microsoft Outlook, Microsoft Teams, and the Epic database, ensuring streamlined communication channels.
- Oversees team schedules by maintaining and updating a comprehensive monthly calendar, ensuring effective coordination of tasks and responsibilities.
- Collects and records patient demographic and insurance information into the Epic database, ensuring accuracy and compliance with healthcare regulations.
Patient Care Coordinator I
Fred Hutchinson Cancer Center
07.2022 - 08.2023
- Coordinated provider schedules and calendars to ensure efficient patient flow.
- Managed daily organization of multiple team inboxes using Microsoft Outlook, Microsoft Teams, and the Epic database.
- Collaborated with patients, families, visitors, providers, and staff to address needs, answer questions, and resolve issues.
- Facilitated communication with providers, technologists, and nurses regarding patient scheduling and treatment schedules.
- Maintained weekly team meeting action items, and performed necessary follow-up.
- Managed scheduling requests for multiple GI department physicians, assistant physicians, nurses, and supportive care staff.
- Trained new team coordinators, assisting in ensuring a seamless onboarding process, and provided continuous coaching for new team members.
- Conducted daily triage of calls from referring physicians, patients, and others seeking access to care within the department.
Program Coordinator
Seattle Cancer Care Alliance
01.2022 - 07.2022
- Coordinated between multiple departments as Environment of Care Committee administrative assistant.
- Assisted with hazardous waste management.
- Scheduled meetings and inspections while maintaining the team calendar through Microsoft Teams and Microsoft Outlook.
- Monitored multiple department email inboxes and assisting to ensure requests are answered in a timely manner by appropriate personnel.
- Assisted with incident investigations and reporting.
- Regularly updated department SharePoint website with relevant information.
- Audited hundreds of Safety Data Sheets for accuracy/current information and then uploading as needed to database.
Customer Service Specialist
Swiss Post Solutions
01.2021 - 12.2021
- Served on Swiss Post Solutions recruitment team.
- Maintained appropriate levels of hundreds of shipping forms and supplies through daily inventory.
- Facilitated the opening and closing of multiple Amazon Business Service Centers.
- Maintained organization and cleanliness within assigned Amazon Business Service Center.
- Maintained daily communication with more than ten teams including Amazon employees and other vendor partners via emails, trouble tickets, phone and in person conversations.
- Built and maintained relations with hundreds of Amazon employee customers through the provision of shipping and mail services.
- Filed and maintained office records, customer shipment forms/documents and customer mail.
- Performed needed maintenance and operations for more than twenty parcel lockers.
Claims Associate
State Farm Insurance
09.2016 - 07.2017
- Managed substantial amounts of inbound and outbound calls in a timely manner.
- Evaluated all claim and policy information, investigating details for insured clientele, and ensuring applicable coverage for individuals.
- Recorded all statements from insured clients for all claim information in accordance with timed standards.
- Provided personalized customer service by responding to the needs of the customers in times of emergency.
- Built sustainable relationships and engaging customers by taking the extra mile.
- Coordinated with the dispatch team to provide services (such as towing and auto mechanics) to customers.
Intern Receptionist
Tacoma Urban League
06.2016 - 09.2016
- Received visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
- Answered, screened, and forwarded incoming phone calls.
- Ensured reception area is tidy and presentable, with all necessary materials.
- Provided relevant and accurate information for visitors in person and via phone call.
- Receiving, sorting, and distributing daily mail/deliveries.
- Set up event areas with necessities such as food, plating/utensils, and stationery for more than twenty events.
Education
Bachelors Degree - Business Administration
Central Washington University
06-2028
High school diploma - undefined
Henry Foss High School
06-2016
Skills
- Verbal Intervention: Crisis De-escalation
- Document management
- Data entry
- Proficiency in Microsoft Excel, Word, Outlook, Access and Teams
- Proficiency in Property Management Systems
- Proficiency in Epic Database
- Customer service
- Program coordination
- Problem-solving
- Attention to detail
- Administrative support
- Calendar and schedule management
- Multi-line telephone systems
Timeline
Front Desk Receptionist
Marriott
01.2026 - Current
Patient Care Coordinator II
Fred Hutchinson Cancer Center
08.2023 - Current
Patient Care Coordinator I
Fred Hutchinson Cancer Center
07.2022 - 08.2023
Program Coordinator
Seattle Cancer Care Alliance
01.2022 - 07.2022
Customer Service Specialist
Swiss Post Solutions
01.2021 - 12.2021
Claims Associate
State Farm Insurance
09.2016 - 07.2017
Intern Receptionist
Tacoma Urban League
06.2016 - 09.2016
High school diploma - undefined
Henry Foss High School
Bachelors Degree - Business Administration
Central Washington University