Sarah Jacobs
Kittery,ME
Summary
Proven leader in enhancing client experiences and sales at Studio One Cycle, with a knack for fostering significant client relationships and boosting studio membership by nearly 100 clients in under a year. Specializes in data-driven decision-making and exceptional communication, while maintaining a personalized and authentic customer connection.
Overview
7
7
years of professional experience
Work History
Sales and Client Experience Manager
Studio One Cycle
04.2023 - 09.2024
- First point of contact for all clients, including outreach to those who had not been to the studio.
- Developed long-lasting client relationships through providing exceptional service and personalized attention.
- Evaluated client feedback data to identify areas of improvement and prioritized resources accordingly, resulting in continuous enhancement of the customer experience.
- Focused on increasing sales through authentic connection with new clients and client retention strategies.
- Increased studio membership by nearly 100 clients in less than one year.
Key Leader
Lululemon
08.2020 - 09.2023
- Served as the interim Assistant Manager of Operations for 6 months.
- Responsible for hiring, recruiting, onboarding, retention, and training of a team of over 25 employees.
- Analyzed sales reports on a weekly basis to identify strengths and areas of improvement for my store manager.
- Our store consistently exceeded financial plans by 5-10% every quarter of the fiscal year during my tenure.
- In addition to monitoring sales, I was the community outreach lead, focused on fostering relationships with bulk buyers, studios and gyms in the area, as well as event planning, engagement and philanthropy.
Online Content Writer
Sports Illustrated Maven
06.2020 - 01.2021
- I specialized in covering the New England Patriots, writing articles that covered games, team events, press conferences, player signings, and player profiles.
- Managed multiple projects simultaneously while ensuring accuracy, quality control, and timely completion of each assignment.
- Increased online engagement by writing compelling headlines and captions for various platforms, as well as interacting with reader comments.
Event Coordinator
University of Massachusetts
09.2017 - 01.2020
- Lead a team of fellow sports journalism students in planning an event that featured high profile women in the sports media profession.
- Pioneered numerous fundraising efforts using past donation data and presenting to the Minutefund committee, as well as creating an online donation page.
- Reached out to the team's desired keynote speakers and arranged compensation, travel and accomodations, and interview questions ahead of the event.
Education
Bachelor of Science - Sport Management
University Of Massachusetts Amherst
Amherst, MA05.2020
Skills
Exceptional communication
Goal Setting and Achievement
Data-driven decision-making
Sales Support
Client Retention Strategies
Microsoft Outlook, Word, and Excel
Customer Service
Project Management
Relationship Building
Deadline-oriented
Inter-department collaboration
Timeline
Sales and Client Experience Manager
Studio One Cycle
04.2023 - 09.2024
Key Leader
Lululemon
08.2020 - 09.2023
Online Content Writer
Sports Illustrated Maven
06.2020 - 01.2021
Event Coordinator
University of Massachusetts
09.2017 - 01.2020
Bachelor of Science - Sport Management
University Of Massachusetts Amherst
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