Summary
Overview
Work History
Education
Skills
References
References
Work Availability
Work Preference
Timeline
Hi, I’m

Sarah Jenkins

Cedar Falls,IA
Sarah Jenkins

Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Overview

20
years of professional experience

Work History

Insight Global
Waterloo, IA

Document Specialist
12.2024 - 05.2025

Job overview

  • Scanned hardcopy documents using high speed scanner and imaging software applications.
  • Performed quality control checks on scanned images prior to release into document management system.
  • Prepared documents for scanning and indexing into the document management system.
  • Organized physical files according to established filing protocols.
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Maintained records of all documents scanned and indexed into the system.

Vital Health Link
Waterloo, IA

Enrollment Specialist
02.2024 - 12.2024

Job overview

  • Prepared statistical reports for management review concerning enrollment trends.
  • Reviewed applications for accuracy before submitting them for approval.
  • Conducted outreach activities to promote services, programs, and resources.
  • Performed data entry and maintained accurate records of student enrollment information.
  • Communicated with patients both in person and via phone to clarify programs.
  • Trained patients on usage and maintenance of medical equipment.
  • Greatly improved office operations by reducing backtracking of work through creation of material movement process.
  • Improved data collection accuracy by structuring systems for desktop spreadsheets.

Blue Cross Blue Shield of Tennessee
Chattanooga, United States

Health Navigator
10.2023 - 01.2024

Job overview

  • Conducted comprehensive health assessments for individuals, utilizing active listening skills to identify their specific needs and concerns.
  • Collaborated with healthcare professionals to develop personalized care plans, implementing evidence-based practices and coordinating referrals for specialized services.
  • Facilitated health education workshops to empower individuals and groups to make informed decisions about their health, using engaging and interactive teaching methods.
  • Advocated for patients' rights and navigated complex healthcare systems, ensuring timely access to appropriate resources and services while promoting patient-centered care.

Wolfe Eye Clinic
Cedar Falls, United States

Medical Receptionist
05.2023 - 10.2023

Job overview

  • Managed patient scheduling and maintained an organized appointment system, ensuring timely and efficient patient flow within the medical office.
  • Verified insurance information, processed patient payments, and maintained accurate financial records, resulting in improved billing accuracy and reduced payment delays.
  • Answered and directed incoming calls, greeted patients, and provided exceptional customer service, creating a welcoming environment for patients and visitors.
  • Utilized electronic medical record (EMR) systems to update patient information, record medical histories, and facilitate seamless communication between healthcare providers, ultimately enhancing overall patient care.

America's Best Contacts & Eyeglasses
Cedar Falls, United States

Optometric Technician
11.2021 - 02.2023

Job overview

  • Assisted optometrist in conducting comprehensive eye examinations, including measuring visual acuity, checking intraocular pressure, and performing retinal imaging.
  • Administered specialized ophthalmic tests and screenings, such as visual fields testing, color vision evaluation, and corneal topography, ensuring accurate and reliable results.
  • Managed patient flow by efficiently scheduling appointments, maintaining electronic health records, and providing pre-examination instructions to optimize the optometrist's productivity.
  • Educated patients on contact lens insertion and removal techniques, proper lens care, and general eye health practices, enhancing their overall understanding and compliance with prescribed treatments.

Orkin Pest Control
Cedar Falls, United States

Technician Scheduler
03.2019 - 10.2021

Job overview

  • Coordinated and scheduled daily assignments for 34 technicians in Minneapolis, MN and Rockford, IL, ensuring optimal utilization of resources and timely completion of all tasks.
  • Collaborated with cross-functional teams to prioritize and allocate resources based on project requirements and customer needs.
  • Monitored and tracked technician performance and attendance, providing timely feedback.
  • Utilized scheduling software to create and update technician assignments, maximizing efficiency and minimizing downtime.
  • Tracked and reported on technician performance metrics, identifying areas for improvement and implementing strategies to enhance productivity.

UnityPoint Allen Hospital
Waterloo, United States

Phlebotomist
10.2017 - 03.2019

Job overview

  • Performed venipunctures and capillary punctures on patients of all ages, ensuring accurate specimen collection and maintaining patient comfort throughout the process.
  • Collaborated with healthcare professionals to accurately identify and label specimens, maintaining strict adherence to safety protocols and infection control measures.
  • Managed patient records and laboratory documentation, entering data accurately and efficiently to facilitate seamless patient care and support the diagnostic process.
  • Demonstrated excellent communication skills in interacting with patients, explaining procedures, obtaining consent, and addressing any concerns or questions, ensuring a positive patient experience.

Biolife
Cedar Falls, United States

Phlebotomist
06.2015 - 08.2017

Job overview

  • Conducted phlebotomy procedures on a diverse patient population, utilizing excellent venipuncture techniques and ensuring patient comfort and safety.
  • Assessed and screened potential blood donors through thorough medical history reviews, physical examinations, and laboratory testing, ensuring compliance with all regulatory guidelines.
  • Collaborated with healthcare professionals to collect and transport specimens, maintaining accurate documentation and ensuring timely delivery for laboratory analysis.
  • Educated patients on proper specimen collection procedures, provided clear instructions, and answered questions to alleviate anxiety and promote a positive experience.

Education

Union High School
Laporte City, United States

Diploma from General Education
05.2002

Skills

  • Customer service
  • Appointment scheduling
  • Medical terminology
  • Electronic health records
  • Communication skills
  • Problem-solving abilities
  • Multitasking proficiency
  • Venipuncture expertise
  • Effective communication
  • Time management
  • Document management
  • Data entry
  • Quality control
  • Patient care
  • Regulatory compliance
  • File organization
  • Attention to detail

References

  • Amanda Delgado, (319) 830-4336, Mana.delgado@my.com, Former employee, Evanson's Hallmark
  • Danielle Van Slyke, 319-215-6068, Daniellejg@live.com, Former employee, Evenson's Hallmark
  • Allison Hall, 319-269-7561, Oopie3006@yahoo.com, Former Supervisor, Budreau Veterinary Clinic

References

References available upon request.
Availability
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Work Preference

Work Type

Full TimePart TimeGig WorkContract Work

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balanceCompany CultureFlexible work hours

Timeline

Document Specialist

Insight Global
12.2024 - 05.2025

Enrollment Specialist

Vital Health Link
02.2024 - 12.2024

Health Navigator

Blue Cross Blue Shield of Tennessee
10.2023 - 01.2024

Medical Receptionist

Wolfe Eye Clinic
05.2023 - 10.2023

Optometric Technician

America's Best Contacts & Eyeglasses
11.2021 - 02.2023

Technician Scheduler

Orkin Pest Control
03.2019 - 10.2021

Phlebotomist

UnityPoint Allen Hospital
10.2017 - 03.2019

Phlebotomist

Biolife
06.2015 - 08.2017

Union High School

Diploma from General Education

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