Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarah Jerome

Deforest

Summary

Detail-oriented Project/Program Manager with leadership experience and ability to work with independent contributors to complete projects on-time and within scope. Experience with large complex projects/programs involving strong communication with executives and management. Fantastic collaboration skills looking to bring multitasking, coordination and problem solving to the Sr. Program Manager, Customer Experience role at American Family.

Overview

16
16
years of professional experience

Work History

Sr. Planning/Program/Portfolio Manager

American Family Insurance
01.2018 - Current

Planning/Project/Program Manager

01.2015 - 01.2018
  • Provides project management/planning expertise for all divisions within the organization by demonstrating leadership in working with program sponsors/executives and driving results with urgency and accountability
  • Collaborates cross divisionally as necessary to ensure project success, business objectives and solving for customer need
  • Manages project scope, budget, timeline, risks, communications, resources and project integration by project management tools and resources
  • Ensures project coordination across teams / divisions and ensures timely completion of projects within acceptable budget tolerances
  • Leads, facilitates and supports complex process improvement activities, methodologies, experimentation and piloting
  • Collaborates with process/product owners to identify, analyze and develop
  • OKRs
  • With leadership direction, implements divisional planning processes and tools that link into corporate planning process
  • Worked on coordinating divisional/operation budget preparation, monitoring and reporting.

Project Manager / Project Mgt. Admin

Catalent Pharma Solutions
01.2008 - 01.2015
  • During my career at Catalent Pharma Solutions I started as a Project
  • Manager Administrator and developed into a Project Manager after 3 years
  • Establish and maintain working relationships with clients for contractual and collaborative projects from the beginning phases through completion
  • Act as a liaison between company scientific staff, business development and clients to implement quality and project expectations
  • Establish project objectives, prioritize multiple tasks, and work with management to establish and achieve project timelines
  • Lead technical calls for overall projects and discussions regarding investigations or issues.

Education

Bachelor's Degree - Wildlife Ecology

University of Wisconsin
Madison, WI
1998

Skills

  • Effectively work with executive and project/program sponsors
  • Cross-divisional liaison – communications
  • Experience with SAFe Agile Principles and lean methodology
  • Certified as a SAFe Product Owner and Product Manager
  • Certified as a Kaizen Leader
  • Self-motivated / extremely organized
  • Accountable and team leader

Timeline

Sr. Planning/Program/Portfolio Manager

American Family Insurance
01.2018 - Current

Planning/Project/Program Manager

01.2015 - 01.2018

Project Manager / Project Mgt. Admin

Catalent Pharma Solutions
01.2008 - 01.2015

Bachelor's Degree - Wildlife Ecology

University of Wisconsin

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Sarah Jerome