Sarah Johnson
Carthage,NY
Summary
I am a results-oriented Assistant Branch Manager with 15+ years experience developing client relationships and referral networks. I've been a top-performer with a track record of consistently meeting or exceeding sales goals. I possess strong communication, organization, decision making and time management skills. And have extensive knowledge of branch policies and procedures.
Overview
18
18
years of professional experience
Work History
Banquet Server
Harbor Hotel
Clayton, NY
04.2021 - Current
- Arranged linens and table settings according to seating plan and event theme.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained event cleanliness during service by promptly clearing dishes after each course.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Maintained flexible work schedule to meet event needs.
Retail Branch Assistant
Community Bank NA
Carthage, NY
05.2005 - Current
- Maintains confidentiality of private banking information with discretion, diplomacy and professionalism.
- Manages customer service inquiries and pinpointed and implemented proper path to resolution.
- Advises customers of products and services and assisted bankers in delivering superior customer service.
- Enters loan data into computerized banking system for renewals, modifications and new requests.
- Assists commercial banking team with collection and clearing of document exceptions and collected past due loan payments.
- Gathers due diligence information for loan document preparation.
- Maintains daily reports and advised executive leaders in decision-making processes.
- Successfully completed special projects to exceed goals of both consumer and commercial products.
- Successfully completed special projects to exceed goals of both consumer and commercial department and overall organization.
- Participates in daily branch sales efforts to meet quarterly and annual goals
- Manages risk in every transaction and detects fraudulent transactions to prevent loss.
- Coordinates hiring activities, including new hire on boarding.
- Provides support to Branch Manager, producing reports and handling branch record keeping.
- Performed yearly reviews for branch staff
- Managed team of employees, overseeing hiring, training, and professional growth of employees
- Exceeds goals through effective task prioritization and great work ethic.
- Top Consumer and Commercial Lender in branch.
Education
High School Diploma -
Carthage Central High School
Carthage, NY06.1998
Skills
- Problem Anticipation and Resolution
- Goal Setting
- Time Management
- Adaptable to Changing Conditions
- Proactive and Focused
- Customer Service
- Decision Making
- Willing to Learn
- Microsoft Office
- Loan Processing
- Attention to Detail
- Internal Controls and Reporting Systems
Accomplishments
I was selected to part of a Community Bank NA acquisition team, including training new branch staff, auditing branch cash and remaining the primary outreach contact for the branch I assisted.
Timeline
Banquet Server
Harbor Hotel
04.2021 - Current
Retail Branch Assistant
Community Bank NA
05.2005 - Current
High School Diploma -
Carthage Central High School