Sarah Kidd
Bakersfield,CA
Summary
Adept at managing high-stress situations and enhancing customer loyalty, my tenure at Farmers Insurance showcases a proven track record in customer relationship management and office administration. Skilled in both inside and outside sales, my approach prioritizes efficient problem resolution and team collaboration, driving significant improvements in customer satisfaction and operational efficiency.
Overview
12
12
years of professional experience
Work History
Office Manager
Farmers Insurance
09.2019 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Farmers Insurance
05.2012 - 09.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma - General Education
K12
Bakersfield, CA05.2012
Skills
- Customer Service
- Inside sales
- Outside sales
- Office Management
- Organizational Skills
- Office Administration
- Excellent multi-tasking ability
- Customer Relations
- Scheduling and calendar management
- Administrative Support
- Clerical Support
- Mail handling
- Scheduling
- Staff Management
- Employee Training
- Administrative Oversight
- Customer Relationship Management
- Teamwork and Collaboration
- Problem Resolution
- Goal Setting
Timeline
Office Manager
Farmers Insurance
09.2019 - 01.2024
Customer Service Representative
Farmers Insurance
05.2012 - 09.2019
High School Diploma - General Education
K12
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