Sarah King
Surprise,AZ
Summary
Organized Medical Surgery Coordinator with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and a strong work ethic.
Overview
14
14
years of professional experience
Work History
Front Desk Supervisor
Laufer Institute Of Plastic Surgery
09.2022 - Current
- Enhanced patient satisfaction by implementing efficient front office procedures and streamlining appointment scheduling.
- Reduced wait times for patients by optimizing the check-in process and effectively managing patient flow.
- Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
- Spearheaded the implementation of a new electronic health record system, resulting in enhanced data accuracy and accessibility.
- Promoted a positive work environment by addressing employee concerns promptly and fostering open communication among team members.
- Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
- Managed daily operations of the front office, including staffing, scheduling, patient registration, and financial transactions.
Restaurant Server
Lava Lava Beach Club
07.2018 - 08.2022
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Assisted in event planning and execution for special occasions hosted at the restaurant, ensuring memorable experiences for guests.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Surgery Scheduling Coordinator
Arizona Endovascular Center
01.2016 - 06.2018
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Updated daily operating room calendars with accurate appointment schedules.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.
Surgical Coordinator/ Medical Assistant
Comprehensive Breast Center Of Arizona
07.2010 - 01.2016
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Streamlined patient check-in process for surgical appointments, reducing wait times and increasing satisfaction.
- Assisted surgeons in preparing for procedures, ensuring all necessary equipment and supplies were readily available.
Education
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Tolleson Union High School
Tolleson, AZSkills
- Customer service expertise
- Scheduling and calendar management
- Payment Processing
- Reception expertise
- Time Management
- Staff Training
- 4D-EMR
- eClinical Works
Timeline
Front Desk Supervisor
Laufer Institute Of Plastic Surgery
09.2022 - Current
Restaurant Server
Lava Lava Beach Club
07.2018 - 08.2022
Surgery Scheduling Coordinator
Arizona Endovascular Center
01.2016 - 06.2018
Surgical Coordinator/ Medical Assistant
Comprehensive Breast Center Of Arizona
07.2010 - 01.2016
Maricopa Community Colleges - Estrella Mountain Community College
High School Diploma -
Tolleson Union High School
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