Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Kinlow

Birmingham,AL

Summary

Dynamic Client Success Manager offering 22 years of success in driving revenue, growing market share and building highly profitable account bases for diverse organizations. Well-versed in establishing top-performing teams committed to surpassing business objectives in alignment with corporate mission. Skilled in enforcing adherence to policies, procedures, and service standards. Dedicated to continuous delivery of top-quality products and services to clients.

Overview

10
10
years of professional experience

Work History

Client Success Manager

Spartan Invest
Birmingham, AL
08.2020 - Current
  • Established best practices with the team, clients, vendors, and internal departments
  • Provided clients and vendors with the highest level of communication
  • Managed 170 long-term client portfolios which included 400 rental properties to ensure profitability for the client as well as Atlas Rental Property
  • Analyzed client’s return on investment that allowed for increased customer satisfaction and client wealth through real-time data tracking and transparency
  • Actively stayed informed of market trends and updates
  • Assigned and onboarded new clients into Propertyware
  • Prepared and sent IRA check breakdowns, and monitored building transfers
  • Implemented and streamlined multiple processes to improve the management of 1500+ properties:
  • Exceeded annual KPIs- achieving an average of 9.4 in customer satisfaction and a 98% client retention

Customer Service Representative

International Paper
Union Gap, WA
09.2018 - 08.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
  • Basic understanding of manufacturing processes; works with management, front-line leaders, and production employees
  • Responsible for multiple accounts with varying degrees of size and complexity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Ocean Spray Coordinator

Tree Top
Selah, WA
02.2012 - 05.2018
  • Oversaw Ocean Spray "Ready to Display", manufacturing and pallet for supply chain orders with rapid turnaround for high-quality and fresh product delivery.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures and company policy.
  • Coordinated company product shipments and international transactions to eliminate freight delays.
  • Served as expert point-of-contact for internal and external questions and issues dealing with import and export operations to drive consistent communication.
  • Tracked shipments processing through customs and other agencies and obtained clearances.
  • Coordinated scheduling and booking of 50-75 weekly transportations.


Education

Cosmetology -

Yakima Beauty School; Beauty Works
Yakima, WA
10.2006

High School Diploma -

West Valley High School
Yakima, WA
06.2002

Skills

  • Relationship Management
  • Salesforce Software
  • Customer Portfolio Management
  • Customer Complaint Resolution
  • Process Improvement Initiatives
  • Data-Centric
  • Propertyware
  • Operational Records Review

Timeline

Client Success Manager

Spartan Invest
08.2020 - Current

Customer Service Representative

International Paper
09.2018 - 08.2020

Ocean Spray Coordinator

Tree Top
02.2012 - 05.2018

Cosmetology -

Yakima Beauty School; Beauty Works

High School Diploma -

West Valley High School

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Sarah Kinlow