RYAN HORWITZ
PONTIAC,MI
Summary
Accomplished professional with a proven track record at PNC BANK. Excelled in staff supervision and complex problem-solving, enhancing operational efficiency and employee motivation. Skilled in training and mentoring, significantly improving team performance and customer satisfaction. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions.
Overview
4
4
years of professional experience
Work History
LEAD TELLER
PNC BANK
08.2022 - Current
- Answered inquiries regarding checking and savings accounts and other related products.
- Investigated and promptly resolved issues with patron accounts.
- Mentored newly hired team members on appropriate responses to patron questions.
- Enforced compliance with bank regulations and policies to reduce financial risks.
- Handled various accounting transactions.
Apprentice Technician
AUDI OF FARMINGTON HILLS
06.2021 - 02.2022
- Completed customer orders and warranty services according to manufacturer specifications.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
LUBE TECH/Assistant Manager
UNCLE ED'S OIL SHOPPE
10.2020 - 03.2021
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
WEST BLOOMFIELD HIGH SCHOOL
West Bloomfield, MI06.2018
Skills
- Customer Service
- Cash Handling Accuracy
- Staff Supervision
- Complex Problem-Solving
- Operations Management
- Employee Motivation
- Goal-Oriented
- Training and mentoring
Languages
Spanish
Limited Working
Timeline
LEAD TELLER
PNC BANK
08.2022 - Current
Apprentice Technician
AUDI OF FARMINGTON HILLS
06.2021 - 02.2022
LUBE TECH/Assistant Manager
UNCLE ED'S OIL SHOPPE
10.2020 - 03.2021
High School Diploma -
WEST BLOOMFIELD HIGH SCHOOL
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