Sarah Kopchia
Psychology
Waco,TX
Summary
An energetic and self-motivated learner with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Committed to excellent customer service. Proven ability to use initiative and problem-solving skills to successfully deal with challenges and effectively handle demanding situations. Detail-orientated, resourceful and highly organized. Represents establishment with friendly, professional demeanor at all times.
Overview
15
15
years of professional experience
18
18
years of post-secondary education
2
2
Certifications
Work History
Delivery Driver
Spark, Doordash, Instacart
11.2021 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Managed customer inquiries and complaints in polite and professional manner.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Cashier/Kitchen
Little Caesars
11.2018 - 6 2019
- Responsible for taking and filling orders efficiently and providing friendly customer service to the public
- Prepared food using appropriate food safety and sanitation standards
- Additional tasks included stocking, maintaining a clean store.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Volunteer
Limestone Animal Rescue Adoption Shelter
01.2016 - 01.2018
- Responsible for working with the public on animal welfare education and assisting with pet adoption paperwork
- Ensure clean and orderly environment for animals in a variety of ways, including cleaning cages, feeding, and watering
- Tasked with independent projects, such as traveling to Petco to maintain animal welfare at store location, as well as transporting animals to store location.
- Maintain an elevated level of detail orientation, customer service, and organization towards duties.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
Sales Representative
Salvation Stop
06.2013 - 08.2013
- Responsible for working directly with the public, including conducting sales and item appraisals in a friendly, efficient manner
- Maintained a high level of detail and organization towards duties, including cleaning, stocking, and daily inventory assignments
- Responsible for shift-leader duties, such as opening the store and working with inventory management software.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Caretaker/Housekeeping
Jack Davis (Independent Home Care)
06.2011 - 02.2012
- Responsible for the safety and health of an individual by providing independent home care
- Key duties included providing compassionate customer service, accommodating health disabilities, and assisting customer with daily health needs, such as showering, eating meals, and using the restroom
- Tasked with providing the best outcome for the customer, including preparing meals, driving customer to appointments, and assisting in other duties as needed.
- Remained alert to problems or health issues of clients and competently responded.
- Addressed emergency situations with calm and efficiency, ensuring resident safety.
Sales Associate
Walmart
03.2010 - 10.2010
- Provided excellent customer service by greeting and answering customer questions about policies, services, and products
- Responsibilities included detail-oriented stocking and organization of shelf displays, in addition to ensuring product was in proper rotation.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Team Member
Subway
07.2009 - 09.2009
- Responsible for providing friendly greetings and serving guests using exceptional customer service
- Prepared food using appropriate food safety and sanitation standards
- Maintained store organization through paperwork and cleaning tasks.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Education
Associate of Arts - General Studies With Creative Pathway
McLennan Community College
Waco, TX 05.2001 - 05.2019
Bachelor of Science - Psychology
Tarleton State University
Stephenville, TX 05.2001 -
Skills
Strong Customer Service and Support
Life Skills Coaching
Behavioral Management
Skill Development
Microsoft and Apple Hardware and Software proficient
Teamwork and Collaboration
Documentation Management
Time Management
Problem-Solving
Data Collection
Research and analysis
Certification
Social & Behavioral Research, Collaborative Institutional Training Initiative
Timeline
Social & Behavioral Research, Collaborative Institutional Training Initiative
10-2023
Responsible Conduct Of Research, Collaborative Institutional Training Initiative
10-2023
Delivery Driver
Spark, Doordash, Instacart
11.2021 - Current
Cashier/Kitchen
Little Caesars
11.2018 - 6 2019
Volunteer
Limestone Animal Rescue Adoption Shelter
01.2016 - 01.2018
Sales Representative
Salvation Stop
06.2013 - 08.2013
Caretaker/Housekeeping
Jack Davis (Independent Home Care)
06.2011 - 02.2012
Sales Associate
Walmart
03.2010 - 10.2010
Team Member
Subway
07.2009 - 09.2009
Associate of Arts - General Studies With Creative Pathway
McLennan Community College
05.2001 - 05.2019
Bachelor of Science - Psychology
Tarleton State University
05.2001 -
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