Sarah Kreski

Manage the intake of new patients into Davita. I created patient records and performed initial placements with clinics for dialysis services.

• Facilitated 200+ patient placements with Davita Guest Services for dialysis monthly
• Performed filing, and routing messages to appropriate people for 1000+ clinics
• Managed 180+ e-faxes from field request to clinic services monthly
• Contributed intelligence to CRM knowledge databases
• Created new patient records for incoming patients.
• Met performance metrics and quality assurance call standards
• Liaised with case workers to schedule patient services
• Provided exceptional customer service by promptly addressing patient inquiries and concerns

Operated a retail store in Park Meadows Mall. As Team lead, I ensured employees were properly dressed and courteous to customers. I made sure the store was clean and ready for business.

• Managed a team of five employees per shift in a retail store
• Closed registers at the end of shifts and made bank deposits of $3,500- $5,000 for the company
• Established clear performance metrics for the team and tracked progress towards set targets
• Promoted high standards by personal example to show my team expected behaviors and standards
• Promoted a positive work environment by fostering teamwork, and open communication
• Opened and closed the store depending on shift assignments
• Performed inventory counts and placed orders for replacement stock

Educated 6th and 8th grade students for one school year as a student teacher. During the school year, COVID impacted the learning environment and we were required to develop online education.

• Created and developed lesson plans to meet students' academic needs.
• Developed and implemented classroom routines to address varying student needs.
• Promoted a positive learning environment to increase engagement and rapport with students & teachers.
• Modified lessons to accommodate diverse learners by using strategies such as peer-assisted learning.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Assisted with management of classroom rules, procedures and expectations to maintain order.
• Strategized with teachers and administrators to move teaching to online delivery due to COVID 19.
• Created lessons and online testing materials to facilitate remote learning.
• Learned and adapted quickly to new technology and software applications.
• Maintained composed, professional demeanor in classroom and online situations.