Sarah Lai
Astoria
Summary
Proactive medical professional skilled in managing high call volumes and coordinating patient check ins. Proven ability to enhance office workflow through effecting scheduling and compliance adherence, contributing to improved patient satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Medical Receptionist
Upper East Smiles
Upper East Side
02.2022 - 05.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Coordinated patient check in and check out processes, enhancing overall patient experience.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Assisted in insurance verification, improving billing accuracy and reducing claim denials.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Assisted with medical coding and billing tasks.
- Processed dental insurance claims and payments.
- Conducted patient intake interviews, recording and documenting relevant information.
Medical Secretary
NYU Grossman School of Medicine
Upper West Side
06.2021 - 12.2021
- Maintain physician's schedule according to physician's instructions and in accordance with office protocol.
- Accurately register and schedule appointments foe patients in Epic System.
- Ensure patients' messages, prescription requests and referrals are handled in a timely manner.
- Forward test results to referring physicians and patients as necessary.
- Answer and carefully screen phone calls, obtain detailed information and take written messages, direct and transfer calls appropriately.
- Address patients' complaints and problems.
Medical Receptionist / Surgical Coordinator
Tribeca Oral & Maxillofacial Surgery
Tribeca
05.2019 - 07.2020
- Document medical histories, concerns, and changes in patient's condition.
- Assist with operative treatments, x-rays imaging, and CT scans.
- Inform patients of pre-operative and post-operative instructions.
Nursing Support - Per Diem
Memorial Sloan Kettering Cancer Hospital
Upper East Side
05.2019 - 08.2019
- Assist blood bank in efficiently delivering blood and platelets to the requested unit.
- Maintain meticulous logs and records of activities.
Medical Receptionist / Scribe /Ophthalmology Surgical Coordinator
Retina Specialist
New York
01.2016 - 09.2018
- Coordinate surgeries with associated hospitals.
- Translate the risks and benefits of treatments to patients of Asian decent.
- Prepare surgical syringes and medication in between treatments.
- Train new employees on front desk responsibilities.
Education
Bachelor of Science - Biology
CUNY Hunter College
New York City05-2018
Skills
- Fast learner
- Ability to multitask
- Effective time management
- Computer skills
- Experienced operating Windows and MacOS
- Experienced with Microsoft Word and Excel
- Front desk operations
- Telephone etiquette
Languages
English
Native/ Bilingual
Cantonese
Native/ Bilingual
Mandarin
Limited
Timeline
Medical Receptionist
Upper East Smiles
02.2022 - 05.2025
Medical Secretary
NYU Grossman School of Medicine
06.2021 - 12.2021
Medical Receptionist / Surgical Coordinator
Tribeca Oral & Maxillofacial Surgery
05.2019 - 07.2020
Nursing Support - Per Diem
Memorial Sloan Kettering Cancer Hospital
05.2019 - 08.2019
Medical Receptionist / Scribe /Ophthalmology Surgical Coordinator
Retina Specialist
01.2016 - 09.2018
Bachelor of Science - Biology
CUNY Hunter College