Summary
Overview
Work History
Education
Skills
Awards
Certification
Timeline
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Zhane Jones

Antioch,CA

Summary

Customer-oriented with a strong history of leading high-performance to meet and exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Medical Receptionist

Hill Health Medical Group
Oakland, CA
05.2022 - Current
  • Answered telephones and directed calls to appropriate medical or adminstrative staff.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
  • Data entry
  • Use
  • Completed relevant insurance and other claim forms.
  • Gathered, transcribed and typed medical information into charts.
  • Knowledge of basic medical and insurance termanology

Front Desk Receptionist

Color Me Clean Janitorial Service
Oakland, CA
01.2021 - Current
  • Client service, data entry, requisition of supplies, secretarial services, word processing, receiving and sorting daily mail, answering screening and forwarding incoming calls, order and stock inventory.

Amazon Delivery Driver

ONDOT Logistics
San Leandro, CA
01.2020 - 01.2021
  • Load Truck, deliver packages to customers, efficiently sort and prepare delivery routes, use of technology to successfully navigate.

Security Officer

Securitas Security Services
Dublin, CA
01.2019 - 09.2019
  • Secured personnel and premises, investigated disturbances, customer service, analyzed and produced reports, property patrol.

Education

Bachelor of Science in Social Work -

Cal State East Bay
Hayward, CA
01.2024

High School Diploma -

Envision Academy
06.2016

Skills

  • Customer Service
  • Time management
  • Critical Thinking
  • Adaptability
  • Fast Learner
  • Medical Terminology

Awards

  • Honor Society- Organization dedicated to recognition of academic and professional success.
  • Honor Roll- Awarded to students who maintain a GPA of 3.0 or higher.
  • Student of the Week: Awarded to students who exemplify the values of respect, discipline, growth, justice, and community.

Certification

  • Administrative Assistant Trained

Timeline

Medical Receptionist

Hill Health Medical Group
05.2022 - Current

Front Desk Receptionist

Color Me Clean Janitorial Service
01.2021 - Current

Amazon Delivery Driver

ONDOT Logistics
01.2020 - 01.2021

Security Officer

Securitas Security Services
01.2019 - 09.2019

Bachelor of Science in Social Work -

Cal State East Bay

High School Diploma -

Envision Academy

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Zhane Jones