Sarah Lamb
Omaha,NE
Summary
Detail-oriented Account Manager with six years of comprehensive experience looking for my next opportunity. Skilled in managing employer-client relationships and developing new business deals. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Successful at increasing revenue with new accounts while maintaining relationships with existing ones. Proven skills in promoting dynamic client management, issue resolution and relationship-building skills. At my best when I am able to help those around me thrive and enjoy a team aspect but also can work independently to support the common goal.
Overview
10
10
years of professional experience
Work History
Account Manager Coordinator - Nursing Division
Aureus Medical Group - Nursing Division
01.2023 - 10.2023
- Managed up to six separate Account Managers desk with an average of 25-30 employees per desk per week.
- Maintain their book of business seamlessly to provide great customer service for both external candidates and internal departments.
- Cover all aspects of Account Manager’s desk from a shared services side of the business, payroll, credentialing, HR questions, and building new relationships.
- Maintain all aspects of Account Manager’s desk from a production standpoint, create pay packages and budgets, talk to leads and establish new profitable relationships, handle submissions, close offers and facilitate the placement process.
- Work daily with Account Managers, Managers, Directors and Client Managers to fully engage and cover all functions of an Account Manager’s desk
- Ongoing prep and follow up with Account Managers on coverage functions
- Cover phones, emails, sales, submit our employees to new employment opportunities and maintain administrative tasks for out of office Account Managers
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
Sales Account Manager
Aureus Medical Group - Nursing Division
11.2021 - 12.2022
- Managed client accounts and ensured customer satisfaction by providing timely responses to inquiries.
- Developed strategies to increase customer retention and loyalty through effective communication and problem resolution techniques.
- Coordinated with internal departments to ensure that customer requests were met in a timely manner.
- Analyzed customer data, identified trends, and developed plans for optimizing performance of client accounts.
- Conducted regular meetings with clients to review progress on projects and discuss any issues or concerns they may have.
- Collaborated with sales team to develop new products and services based on customer feedback.
- Provided training to clients on how to use company systems and processes effectively.
- Created detailed reports for clients regarding their account activity, including revenue, usage.
- Performed periodic reviews of existing accounts to identify areas for improvement or potential opportunities for growth.
- Established relationships with key stakeholders within the client organization in order to better serve their needs.
- Negotiated contracts with vendors in order to secure the best prices for materials and services needed by customers.
- Monitored industry trends and competitor activities in order to stay ahead of the competition.
- Maintained accurate records of all interactions with customers as well as notes about their individual preferences.
- Implemented strategies designed to improve customer service levels while minimizing costs associated with servicing them.
- Resolved conflicts between customers and other departments or personnel within the company when necessary.
- Ensured compliance with applicable laws, regulations, policies, procedures, guidelines, standards., related to client accounts.
- Managed client communication and oversaw project progress to provide timely status updates and avoid delays.
- Conducted calls and meetings with key contacts to coordinate strategic planning and address issues.
- Presented client-specific strategy and solutions to improve service delivery.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Team Lead - Recruitment
Aureus Medical - Nursing Division
10.2018 - 10.2021
- Qualified, profiled, submitted, and placed candidates for medical travel contracts nationwide, while building database resources for positions within the nursing and skilled nursing division
- Conducted average of 250-300 outbound sales calls per week
- Sourcing and prescreening candidates, collaborating with prospects to prepare for interview and placement process.
- Received the "Rising Star" award for 2018. This is based on, but not limited to: direct revenue in sales, profits and margin for fiscal year.
- Handling various issues regarding employment contracts, compensation, and benefits
- Monitored employee tasks, evaluating information processing and performance to gauge business functions and inefficiencies.
- Collaborated closely with upper management to drive strategy through development and implementation of new processes
- Reviewed performance benchmarks and established metrics for future tracking
- Assisted in the training, development, and mentoring of new hires.
- Developed, implemented and managed recruitment processes for the organization.
- Analyzed market trends in order to develop effective recruitment strategies.
Recruiter
Aureus Medical Group - Nursing Division
09.2017 - 10.2018
- Develop and build relationships with traveling healthcare professionals, assisting with continued employment through temporary staffing, while providing exceptional customer service and facilitating outstanding patient care
- Received recruiter of the year with the most placed candidates in the nursing division totaling 68 for the year (averaging 5-6 placements per period)
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Executed 300+ calls per week to address customer inquiries and concerns
- Regularly exceeded performance management goals related to communications frequency, sourcing volume, and ratio of candidate submittals to placements.
Fraud and Risk Analyst
First Data (Currently Fiserv)
07.2013 - 08.2017
- Evaluated customer data to identify and prevent fraudulent activities.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Developed and implemented procedures to detect and prevent fraud.
- Produced detailed reports of fraud investigations and presented findings to senior management.
Education
High School Diploma -
Papillion La Vista South High School
Papillion05.2005
Skills
- Strong negotiation, conflict management & customer service experience
- Excellent problem-solving skills and the ability to create solutions where policies/procedures may not exist
- Strong Client Management Sales experience
- High level of skill to develop account level strategic and tactical plans, successfully executing against measurable metrics
- Leadership ability with focus on influence, impact and leading without formal lines of authority
- Willingness to work independently in a fast-paced environment, with the ability to multi-task and self-prioritize workload
- Proficiency in MS office
- Strong strong problem-solving skills and the ability to create solutions where policies/procedures may not exist
- Excellent communication skills
- Close attention to detail ( Type A ) with the ability to meet deadlines
- Able to manage a large and increasing workload
- Relationship Building
- Sales Program Coordination
Timeline
Account Manager Coordinator - Nursing Division
Aureus Medical Group - Nursing Division
01.2023 - 10.2023
Sales Account Manager
Aureus Medical Group - Nursing Division
11.2021 - 12.2022
Team Lead - Recruitment
Aureus Medical - Nursing Division
10.2018 - 10.2021
Recruiter
Aureus Medical Group - Nursing Division
09.2017 - 10.2018
Fraud and Risk Analyst
First Data (Currently Fiserv)
07.2013 - 08.2017
High School Diploma -
Papillion La Vista South High School
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