Sarah Lamb
Indianola,MS
Summary
Detail oriented, highly motivated and organized individual with excellent interpersonal skills who works well both independently and in a group
Overview
8
8
years of professional experience
Work History
Manager
Blue Cross & Blue Shield Of Mississippi
06.2022 - Current
- Increased team productivity by implementing streamlined processes and effective communication strategies
- Exceeded membership goal by 90%
- Oversaw and managed community events and cooking classes
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service
- Developed strong relationships with local businesses and organizations, increasing community involvement and brand visibility.
- Established partnerships with local health providers to enhance value of membership
Group Sales and Catering Manager
Graduate Hotel
02.2019 - 03.2020
- Met with clients to outline desired goals and prepared quotes for overall catering costs
- Achieved sales goals by 142% in 2019
- Prepared proposals, agreements, room block/ catering contracts, and Banquet Event Orders
- Designed catering packages to increase sales and customer experience
- Monitored cut-off dates, group pick-up, and provided weekly information to sales and management team
- Brought new accounts on property and built relationships with current clients to meet and exceed sales goals
Sales Coordinator
Graduate Hotel
12.2018 - 02.2019
- Worked diligently to resolve unique and recurring complaints to promote loyalty and enhance operations
- Offered appropriate reservation options based on expected attendees when coordinating events
- Managed billing and accounts in Delphi and Salespro software
- Created weekly sales reports and presented to management
Intern
Graduate Hotel
08.2018 - 12.2018
- Took reservations over the phone, in person and via computer for guests and provided confirmations
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Became proficient in Opera and Salespro Software Systems
Sales Associate
Olive Juice Gifts
01.2017 - 05.2017
- Welcomed customers into the store and helped them locate items
- Responded to customer concerns with friendly and knowledgeable service
- Priced merchandise, stocked shelves and took inventory of supplies
- Operated cash register for cash, check and credit card transactions
National Sales Representative
CommTrans Bus & Van Sales
01.2016 - 05.2016
- Completed daily outbound calls, up to 250 per week.
- Built relationships with hotel general managers and senior living executive directors
- Prepared proposals and weekly sales forecasts.
- Built floor plans and sold ADA buses and vans.
Education
Bachelor of Science - Hospitality Management
University of Mississippi
Oxford12.2018
Skills
- Training
- Strong communication skills
- Customer service oriented
- Budgeting and cost control
- Performance evaluations
- Policy implementation
Volunteer Experience
Pregnancy Center of Oxford, Consultant
Christ Presbyterian Church,Meals Coordinator
Christ Presbyterian Church,Youth Leadership Committee
Young Life Committee
Additional Information
Member of Westminster Presbyterian Church, Greenwood
ServSafe Certified
CPR/First Aid Certified
References
References available upon request.
Timeline
Manager
Blue Cross & Blue Shield Of Mississippi
06.2022 - Current
Group Sales and Catering Manager
Graduate Hotel
02.2019 - 03.2020
Sales Coordinator
Graduate Hotel
12.2018 - 02.2019
Intern
Graduate Hotel
08.2018 - 12.2018
Sales Associate
Olive Juice Gifts
01.2017 - 05.2017
National Sales Representative
CommTrans Bus & Van Sales
01.2016 - 05.2016
Bachelor of Science - Hospitality Management
University of Mississippi