Sarah Langa
Kent
Summary
Reliable worker, with a strong background in providing high-quality service in busy environments. Skilled in multitasking and maintaining positive experience for guests. Demonstrated expertise in handling customer inquiries and resolving issues promptly and efficiently. Proven ability to collaborate with team members and adapt to fast-paced settings.
Overview
5
5
years of professional experience
Work History
Restaurant Server
Leo's Italian Social
07.2024 - Current
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Shift Manager
Bricco Restaurant Group
09.2022 - 08.2024
- Excellent communication skills, both verbal and written.
- Ensured accurate cash handling procedures were followed consistently throughout each shift to maintain financial accountability.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Server
Veranda Bistro And Bar
09.2020 - 09.2022
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Answered customers' questions, recommended items, and recorded order information.
- Organized and detail-oriented with a strong work ethic.
Education
Bachelor of Science - Psychology
Kent State University
Kent, OH05-2025
High School Diploma -
Olmsted Falls High School
05.2021
Skills
- Health and safety
- Reliable and Responsible
- Engaging personality
- Cleanliness standards
- Team Leadership
- Problem-Solving
- Relationship Building
- Strong Work Ethic
Accomplishments
- I served the Vice President of Recruitment for for the year of 2023 for my Sorority. Which meant that I worked closely with our national recruitment specialist in order to provide my chapter with the best skills possible in order to conduct a successful recruitment for both the fall and spring term.
- I served as the Vice President of my sorority for the year of 2024, for this position I over saw our director board and provide them with support as they cooridnate on all of our internal events within the chapter.
Timeline
Restaurant Server
Leo's Italian Social
07.2024 - Current
Shift Manager
Bricco Restaurant Group
09.2022 - 08.2024
Server
Veranda Bistro And Bar
09.2020 - 09.2022
Bachelor of Science - Psychology
Kent State University
High School Diploma -
Olmsted Falls High School
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