Sarah Lapage
Massena,New York
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Walmart
08.2018 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Applied Science - Business Administration
North Country Community College
Malone05.2006
Skills
- Customer Service
- Customer Satisfaction
- Reliability
- Patience and composure
- Cash Handling and Cash Management
- Cooperative Attitude
- Cash Register Operation
- Basic Mathematics
- Till Counting and Drawer balancing
- Return and Exchange Processing
- Staff Supervision
- Customer inquiries
- POS System Operation
- Refund handling
- Payment Collection
- Customer Assistance
Crafts, Bowling
I have been bowling ever since I was little. I have been doing crafts since my early 20s. I enjoy making something new out of something else. I love trying something new.
Timeline
Customer Service Cashier
Walmart
08.2018 - 04.2024
Associate of Applied Science - Business Administration
North Country Community College
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