Sarah Laureano Rodriguez
New Bedford,MA
Summary
Accomplished professional skillful in assessing business conditions and developing optimization plans to drive key improvements. Excellent leadership knowledge with expertise in reviewing business practices, competitor activities and personnel management policies to make proactive changes. Good relationship-building and problem-solving skills. Highly-motivated professional with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2027
2027
years of professional experience
1
1
Language
Work History
Shift Manager
Starbucks
Taunton, MA
03.2025 - Current
- Supervised daily operations to ensure high-quality green apron service, product consistency and quality, and ensuring all 5 key moments are being met.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Managed inventory levels, optimizing stock availability while minimizing waste.
- Implemented strategies to enhance labor efficiency during peak hours while not sacrificing product quality and the five key moments.
- Resolved customer complaints promptly, fostering a positive experience and brand loyalty.
- Monitored compliance with health and safety regulations to maintain a safe work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Provided ongoing side by side coaching to team members in order to drive continuous improvement in their performance levels consistently over time. Also delivered in person in depth coaching to baristas and fellow Shift Managers when necessary to address areas of opportunity and to foster support and growth.
- Maximized profitability by monitoring labor closely, optimizing staff deployment based on expected customer traffic patterns and trimming labor when needed.
- Sales and Inventory Captain from 4/25 to 6/26. Led efforts in establishing and revising inventory pars utilizing par builder in collaboration with CL. Strategically partnered with CL to discern inventory trends and implement adjustments. Oversaw milk inventory audits and provided leadership in coaching fellow SFMs on best inventory practices. Also trained previous DM on inventory counts, inventory pulls and weekly/daily orders. Created frozen sandwich log for walk in freezer for all sandwiches frozen for district emergency use. Completed all quarterly inventory checklists.
- Achieved high compliance with food safety standards through vigilant oversight of guidelines and protocols. Conducted thorough monthly and quarterly safety evaluations to enhance operational safety. Identified and addressed improvement opportunities in collaboration with team leaders, driving effective solutions. Elevated store organization and cleanliness, fostering a welcoming atmosphere for patrons. Implemented weekly clean play initiatives, significantly enhancing the store's hygiene reputation.
- Achieved successful onboarding of five new Shift Managers for store and district through effective training strategies. Developed and executed detailed daily checklists to streamline training and ensure consistency for new Shift Managers. Provide continuous support for all new Shift Managers not only during training but after training has been completed.
- Acted as in-store proxy for CL during absences in January, May, and July 2026. Managed payroll processes and optimized scheduling utilizing AVE. Executed comprehensive administrative audits weekly, analyzed GROW report and created a detailed report shared with all SFMs on results and areas of focus. Served as primary contact for store-related concerns, escalating issues to neighboring CL proxy if necessary. Coordinated promotional setups for all product launches during proxy assignments.
Barista Trainer
Starbucks
Fall River MA
05 2024 - 03.2025
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
- Maintained regular and consistent attendance and punctuality.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
BARISTA, MWR-Starbucks
Newport, RI
11.2023 - 05.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Monitored inventory levels of supplies and restocked when necessary
- Provided excellent customer service by responding to inquiries quickly and professionally
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions
- Operated cash registers to process customer payments
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Trained new baristas on company policies and procedures regarding food handling safety standards
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
RESIDENCY ADVISORY BOARD REPRESENTATIVE
Island Palm Communities
Wahiawa, HI
10.2020 - 05.2022
- Attended board meetings and reviewed meeting agendas
- Stayed abreast of trends and issues affecting organizational decisions
- Tracked progress of company programs and highlighted potential barriers to success
- Oversaw corrective action plans to remedy structural, organizational and departmental issues
- Responsible for facilitating crosswalk repair and the placement of soldiers to guard crosswalk for students in the community before and after school
- Assisted other residents with concerns within their community or their home by bringing it to the attention of IPC and Garrison Command if necessary.
ANIMAL CARE TECHNICIAN
MWR Fort Stewart Outdoor Recreation
Fort Stewart, GA
11.2016 - 09.2017
- Examined animals for injury or illness and documented symptoms for veterinarian review
- Maintained clean and orderly play yards, kennels and cages
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Isolated animals with potential contagious diseases to reduce infection risks and monitor disease presentation
- Provided client service by educating owners on essential animal care practices, answered questions and processed payments
- Completed owner paperwork and obtained information regarding possible allergies, potential aggressive behavior, preferred food type and owner contact details
- Played with dogs and cats to maintain socialization and reduce stress
- Fed and watered animals in care, following special diets and regular medication administration schedules.
VETERINARY TECHNICIAN
Csra Life Saver
North Augusta, SC
01.2016 - 07.2016
- Prepared and administered medications and vaccines as prescribed by veterinarian
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress
- Restrained and stabilized animals during examination and treatment to prevent injuries
- Supported veterinarians to drive quality care, advocate for pets and educate clients
- Operated anesthesia, oxygen and monitoring equipment
- Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization
- Delivered excellent service to pet owners to drive repeat business.
INTAKE COORDINATOR
Humane Society Pikes Peak Region
Colorado Springs, CO
06.2015 - 01.2016
- Promoted safe animal handling practices, offering care and enrichment to shelter animals
- Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager
- Assessed all animals upon intake and administered required vaccinations upon intake
- Assisted animal law enforcement with neglect or aggressive cases
- Researched microchips of found animals to reunite lost pets with owner
- Issued pet licenses and charged appropriate fees and fines when necessary
- Provided excellent customer service in stressful situations.
PRACTICE MANAGER
Banfield Pet Hospital
Colorado Springs, CO
07.2005 - 04.2014
- Ordered supplies needed and kept tabs on inventory levels
- Coordinated financial operations, budgeting, accounting, expenses and financial reporting tasks
- Created and implemented policies and procedures for effective practice management
- Complied with OSHA, Health Department and DEA regulations
- Cultivated close working relationships with the entire staff, including client service coordinators, veterinary technicians and veterinarians
- Recruited, hired and trained new medical and facility staff
- Oversaw multiple hospital locations and traveled to different states to assist under performing hospitals
- Maintained records management system to process personnel information and produce reports
- Built work schedules and staff assignments, taking workload, space and equipment availability into consideration
- Performed any veterinary technician duties that may be needed to support staff
- Partnered with Petsmart management team to ensure successful partnership to benefit both businesses.
Education
Bachelor of Science - Nutrition Sciences
Purdue Global University
2026
Skills
- Organizational Leadership
- Profit and Loss Management
- Revenue Growth
- People and Culture
- Adaptable and Flexible
- Articulate Communication
- Hiring and Recruitment
- Critical Thinking
- Employee Retention Strategies
- Training and Mentoring
- Customer Service
- Conflict Resolution
- Professional demeanor
- Beverage preparation
Accomplishments
- Barista Trainer
Languages
Spanish
Full Professional
Timeline
Shift Manager
Starbucks
03.2025 - Current
BARISTA, MWR-Starbucks
11.2023 - 05.2024
RESIDENCY ADVISORY BOARD REPRESENTATIVE
Island Palm Communities
10.2020 - 05.2022
ANIMAL CARE TECHNICIAN
MWR Fort Stewart Outdoor Recreation
11.2016 - 09.2017
VETERINARY TECHNICIAN
Csra Life Saver
01.2016 - 07.2016
INTAKE COORDINATOR
Humane Society Pikes Peak Region
06.2015 - 01.2016
PRACTICE MANAGER
Banfield Pet Hospital
07.2005 - 04.2014
Bachelor of Science - Nutrition Sciences
Purdue Global University
Barista Trainer
Starbucks
05 2024 - 03.2025