Sarah Lockner
Clover,SC
Summary
Dynamic professional with a proven track record at Vortex Industries, excelling in customer service and conflict resolution. I have been in Customer Service for over 20 years. I have been taught by great mentors on my delivery and escalation skills, including technicial support and paying attention to detail. My supervisor experience with Verizon Wireless for 10 years taught me how to manage a team and how to train a class, sales, technical, and communication. I believe my knowledge and skills with communication will be a great fit with your company.
I will be moving to Lincoln, NE the second week of April.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Vortex Industries
Charlotte, NC
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
Asset Manager
Crete Carrier Corporation
Lincoln, NE
06.2018 - 07.2023
- Proactively identified areas for process improvement, driving increased efficiency throughout the organization
- Managed risk by conducting thorough due diligence and regular portfolio reviews
- Collaborated with legal teams to ensure compliance with regulatory requirements and industry best practices
- Mentored junior team members, fostering an environment of continuous learning and professional development
Customer Service Representative
All Communications Network
Lincoln , NE
07.2017 - 05.2018
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Managed residential accounts
- Answered questions, explaining company products and pricing, and signing prospective customers up for service.
- Create accounts and troubleshoot when fiber would go down.
Supervisor
Verizon Wireless
Lincoln, NE
05.2008 - 01.2016
- Supervised a team of 12.
- Sales, phones, and plans.
- Technicial support
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Collaborated with other departments to coordinate workflow processes between teams.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
Education
Associates Degree - Management
Strayer University
Lincoln, NESkills
- Critical thinker
- Relationship building
- Prioritization
- Sales closing
- Product knowledge
- Strong teamwork
- Dynamic Software, Salesforce knowledge
Timeline
Customer Service Representative
Vortex Industries
08.2023 - Current
Asset Manager
Crete Carrier Corporation
06.2018 - 07.2023
Customer Service Representative
All Communications Network
07.2017 - 05.2018
Supervisor
Verizon Wireless
05.2008 - 01.2016
Associates Degree - Management
Strayer University
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