Hi, I’m
Marissa Lambert
Abbeville,AL
Summary
Highly-motivated employee with strong desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Works well independently or as part of a team!
Overview
8
years of professional experience
Work History
Arrow Disposal Service, Abbeville, AL
Customer Service Representative
2022.07 - Current (2 years & 2 months)
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Turned customer complaints over to corresponding area manager via email, fax, or telephone.
- Answered inbound calls to facilitate customer service.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
Headland Police Department, Headland, AL
Communications Supervisor
2018.09 - 2022.07 (3 years & 10 months)
Job overview
- Ensured that daily dispatch operations ran smoothly and efficiently.
- Scheduled, assigned, and monitored the work of dispatchers.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Answered incoming calls for service via administrative and emergency lines, and dispatched appropriate police, fire, and/or EMS units.
- Entered sensitive information such as warrant information, stolen vehicles, and missing persons into NCIC, and filed copies accordingly.
- Established and maintained strong working relationships with surrounding police chiefs, sheriffs, and fire chiefs.
- Run criminal and driver history on all prospective new hires.
- Create and maintain employee personnel and training files.
Shwinco Architectural Products, Dothan, AL
Quality Assurance Inspector
2016.01 - 2018.08 (2 years & 7 months)
Job overview
- Performed visual inspections of products to ensure product quality.
- Conducted tests on components and finished products to verify conformance to specifications.
- Monitored production operations to identify potential problems with quality assurance.
- Maintained accurate records of test results, inspection data, and corrective actions taken when necessary.
- Assisted with developing policies and procedures related to quality assurance standards.
- Provided feedback to management on process improvements needed in order to meet customer requirements.
- Verified that all manufactured parts met design tolerances using precision measuring instruments such as calipers and micrometers.
- Repaired malfunctions, reassembled items and performed final tests.
Education
Dale County High School , Midland City, AL
High School Diploma
05.2014
Skills
- Information Security
- Data Entry
- Account Updating
- Scheduling
- Customer Service
- Critical Thinker
- Basic Life Support Knowledge
- Information Gathering and Relay
- Information Documentation
- Law Enforcement Collaboration
- Map Reading Abilities
- Critical Thinking
- Emergency Medical Instruction
- Crisis Management
- Multitasking and Prioritization
References
References available upon request.
Timeline
Customer Service Representative
Arrow Disposal Service
2022.07 - Current (2 years & 2 months)
Communications Supervisor
Headland Police Department
2018.09 - 2022.07 (3 years & 10 months)
Quality Assurance Inspector
Shwinco Architectural Products
2016.01 - 2018.08 (2 years & 7 months)
Dale County High School
High School Diploma
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