Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
1
1
Certification
Work History
Customer Service Representative
Hobby Lobby
Winter Springs, Florida
06.2023 - 11.2023
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Science - Information Technology
Columbia Southern University
Orange Beach, AL
10-2024
Skills
Cybersecurity frameworks
Compliance Monitoring
Network Security
Data Security
Critical Thinking Skills
Problem-solving skills
Security Protocols
Hardware updates
Document Management
Virtualization Technologies
Document Review
Information Security
Accomplishments
Graduated top 10 within high school graduating class
Certification
Taking side classes to achieve CompTIA A+ and CompTIA Security+ certifications
Affiliations
Grew up as a military child around the world gaining a world of experience in different cultures and adversity.
Created first Art Club for high school and became president of Art Club
Assisted with various military organizations with volunteer work