Tah-Quan Wilkes
Margate,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Publix
06.2013 - 12.2017
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Managed timely and effective replacement of damaged or missing products.
Technical Support Representative
The Home Depot Store Support Center
01.2018 - 02.2022
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
Appliance Installer
West Coast Customs
01.2022 - 07.2024
- Applied mechanical skills to perform maintenance on equipment.
- Delivered, loaded and unloaded and installed appliances.
- Lifted up to 200 pounds unassisted to load and unload appliances.
- Worked independently and took responsibility for repair of assigned equipment.
- Disassembled, repaired and reassembled equipment in good working order.
- Ordered parts and maintained adequate inventory.
Education
Cyber Security Certificate - 400 Hours Completed
University of Central Florida
11.2023
Skills
- Multitasking Abilities
- MS Office
- Power Tools Operation
- Hand tools proficiency
- Troubleshooting faults
- Diagnosing problems
- Computer Skills
- Network Security
- Information Security
- Vulnerability Assessment
- Security Policies and Procedures
- Threat Detection and Mitigation
- Risk Management
- Cryptography
- Access Control and Identity Management
- Security Awareness and Training
- Incident Response
- Troubleshooting
Certification
CompTIA Security+ Certification, 01/31/2024
Studying for A+ (01/2025) and CCNA (03/2025)
Timeline
Appliance Installer
West Coast Customs
01.2022 - 07.2024
Technical Support Representative
The Home Depot Store Support Center
01.2018 - 02.2022
Customer Service Representative
Publix
06.2013 - 12.2017
Cyber Security Certificate - 400 Hours Completed
University of Central Florida
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