Summary
Overview
Work History
Skills
Accomplishments
References
Timeline
Generic

Sarah Lorang

Federal Way

Summary

Highly competent customer service representative, with experience in managing front office operations, including handling multi-line phone systems, and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

19
19
years of professional experience

Work History

Receptionist

Evergreen Construction
Federal Way
01.2014 - 08.2025
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Scheduled and confirmed appointments.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

CSR

Fedex Office
Seattle
04.2006 - 11.2012
  • Processed orders and managed customer accounts efficiently.
  • Provided support for shipping and delivery issues promptly.
  • Trained new staff on company policies and customer service techniques.
  • Resolved customer complaints with effective communication strategies.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Developed strong relationships with customers to ensure satisfaction and loyalty.
  • Demonstrated excellent verbal communication skills when interacting with customers.
  • Answered inbound calls, chats and emails to facilitate customer service.

Skills

  • Customer service
  • Appointment scheduling
  • Telephone etiquette
  • Data entry
  • Office administration
  • Customer relationship management

Accomplishments

I was awarded the companies highest award " The Purple Promise" For exceptional performance and outstanding customer service by going above and beyond.

References

References available upon request.

Timeline

Receptionist

Evergreen Construction
01.2014 - 08.2025

CSR

Fedex Office
04.2006 - 11.2012

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Sarah Lorang