Sarah Loy
London,KY
Summary
Dynamic business-minded developer with a strong focus on business marketing and cross-functional team coordination, driving significant improvements in client satisfaction and social media engagement. Proven ability to leverage sales strategies and implement cost control measures, resulting in robust business growth. Skilled in customer service and staff development, combining hard and soft skills essential for operational excellence.
Overview
6
6
years of professional experience
Work History
Business Owner
Teething Tots Co.
London, KY
03.2019 - Current
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Determined pricing for products or services based on costs and competition.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Conferred with customers to understand needs and finalize purchase orders.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Developed customer service policies and procedures.
- Provided customer service to ensure client satisfaction.
- Handled escalated customer service matters professionally.
- Provided customer service support to clients.
- Partnered closely with sales, operations, and manufacturers to confirm quality production.
- Prepared sketches using drafting instruments, paints and brushes or computer-aided design equipment.
- Created designs for markets and organized and led group seminars.
- Managed social media accounts, increasing follower engagement.
- Developed engaging social media posts across multiple platforms.
- Managed content creation for social media platforms.
- Executed promotional campaigns across multiple social media platforms.
- Assisted in promoting events through social media campaigns.
- Managed social media accounts related to fundraising campaigns.
- Managed social media accounts to engage target audiences.
- Answered viewer questions via social media platforms.
- Updated social media accounts with relevant news stories.
- Created content for newsletters, websites, social media accounts.
- Monitored customer feedback on social media platforms.
- Successfully integrated websites to work with social media.
Education
High School Diploma -
Whitley County High School
Williamsburg, KY 05-2017
Skills
- Sales oversight
- Business marketing
- Cost control and budgeting
- Cross-functional team coordination
- Coaching and mentoring
- Accounting management
- New business development
- Consulting
- Professional networking
- Sales development
- Sales strategics
- Business planning
- Start-up operations
- Customer service
- Social media marketing
- Business development
- Staff hiring
Timeline
Business Owner
Teething Tots Co.
03.2019 - Current
High School Diploma -
Whitley County High School
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