Summary
Overview
Work History
Education
Skills
Timeline
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Sarah Luhmann

Titusville

Summary

Passionate Barista Trainer known for high productivity and efficient task completion. Specialize in coffee brewing techniques, customer service training, and operational workflow optimization. Excel in communication, leadership, and adaptability to ensure team success and exceptional customer experiences.

Overview

2
2
years of professional experience

Work History

Barista Trainer

Starbucks
Titusville
12.2024 - Current
  • Developed training materials to enhance barista skill sets and service quality.
  • Provided customer service training to improve guest interactions and satisfaction.
  • Monitored adherence to health and safety standards in the café environment.
  • Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Greeted guests with pleasant smile and superior customer service.
  • Provided individualized instruction to match personal strengths, background and learning style of each employee.
  • Listened to customer desires and needs to recommend optimal products.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Barista

Rearview Coffee
Titusville
12.2023 - 05.2025
  • Prepared and served a variety of coffee beverages to customers.
  • Maintained cleanliness and organization of the coffee shop environment.
  • Assisted customers with menu selections and answered product questions.
  • Managed inventory by restocking supplies and monitoring freshness.
  • Engaged customers in friendly conversation to enhance their experience.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Described menu items to customers and suggested products based on stated preferences.

Server/Restaurant Hostess

Kelsey's Pizzeria
Cocoa
06.2023 - 07.2024
  • Processed customer payments accurately using point-of-sale system.
  • Resolved customer complaints effectively to ensure satisfaction.
  • Collaborated with team members to enhance overall dining experience.
  • Recommended menu items based on customer preferences and dietary needs.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Delivered food orders promptly and courteously.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

Education

High School Diploma -

Space Coast Jr/Sr High School
Cocoa, FL
05-2023

Bachelor of Arts - Digital Media Audiences

Arizona State University
Tempe, AZ

Skills

  • Employee training
  • Team collaboration
  • Communication skills
  • Product recommendations
  • Time management
  • Conflict resolution
  • Service quality
  • Inventory management
  • Strong customer service
  • Confidence and enthusiasm
  • Positive attitude and enthusiasm

Timeline

Barista Trainer

Starbucks
12.2024 - Current

Barista

Rearview Coffee
12.2023 - 05.2025

Server/Restaurant Hostess

Kelsey's Pizzeria
06.2023 - 07.2024

High School Diploma -

Space Coast Jr/Sr High School

Bachelor of Arts - Digital Media Audiences

Arizona State University

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