Sarah Lundy
Apple Valley,CA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2019 - 04.2023
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Communicated with patients, ensuring that medical information was kept private.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Senior Pharmacy Technician
Walgreens Pharmacy
01.2004 - 04.2019
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Supervised 5 pharmacy technicians and coordinated day-to-day assignments.
- Collected co-payments or full payments from customers.
- Managed opening and closing duties for pharmacy.
- Set up and modified patient profiles in Intercom Plus to include current information such as medications and insurance details.
- Coordinated verification and filling of more than 500 daily prescriptions in high-volume retail pharmacy environment.
Education
High School Diploma -
Chaparral High School, CA
San Dimas, CA1997
Skills
- Medication Dispensing
- Workflow Schedules
- Inventory and Restocking
- Medicare and Medicaid Processes
- Customer Satisfaction
- Computer Literacy
- Team Meeting Participation
- Medication Therapy Management
Certification
- Certified Pharmacy Technician, PTCB - 2001 - Current
- Licensed - Pharmacy Technician - State of CA
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
05.2019 - 04.2023
Senior Pharmacy Technician
Walgreens Pharmacy
01.2004 - 04.2019
High School Diploma -
Chaparral High School, CA
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