Sarah Luttrell
Signal Mountain,TN
Summary
Dependable manager successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Sushi Nabe Japanese Restaurant
04.2007 - 07.2012
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Manager
Champion Cleaners
05.2002 - 04.2007
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
No Degree - Science/nursing
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Red Bank High School
Chattanooga, TN05.1998
Skills
- To-Go Order Preparation
- Food Sales and Promotion
- Dining Customer Service
- Table Setting Arrangements
- Quality Control
- Wine Service
- Menu Memorization
- Hiring and Training
- Safety Awareness
- Priority Management
- Business Planning
- Staff Management
- Employee Training
Timeline
Server/Bartender
Sushi Nabe Japanese Restaurant
04.2007 - 07.2012
Manager
Champion Cleaners
05.2002 - 04.2007
No Degree - Science/nursing
Chattanooga State Community College
High School Diploma -
Red Bank High School
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