Sarah Lyle
Huntington,WV
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills.
Seasoned Sales Associate with consistent record of exceeding quotas in sales environments. Delivers exceptional customer service and product expertise to drive customer satisfaction ratings. Proficient in use and troubleshooting of POS systems.
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
3
3
years of professional experience
Work History
Overnight Sales Associate
Cumberland Farms
Ipswich, MA
08.2019 - 12.2019
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Swing Shift Supervisor
Eddie Bauer Outlet
Kittery, ME
10.2012 - 05.2015
- Supervised ongoing daily production phases.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Kept accurate and detailed records of personnel progress and productivity.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Implemented policies and standard operating procedures for continuous improvement.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Cultivated professional working relationships with peers and supervisors.
- Coordinated project workflows for departments.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 4N-member management team with related direct reports.
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Set heat and humidity temperatures for proof box.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Bakers Helper
When Pigs Fly Bakery
York, ME
08.2002 - 10.2002
- Complied with health and safety codes to protect staff and customers.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls and coffee cakes.
- Filled out inventory and production sheets and informed head baker of stock levels.
- Cleaned and maintained kitchen equipment and oven.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
- Replenished and rotated food items, following correct food cooling and storage procedures.
Education
General Course Studies
Marshwood High School
South Berwick, ME06.1997
Food Trades Voc Tech
Dover Senior High School
Dover, NH06.1996
Skills
- Store Opening and Closing
- Locating Merchandise
- Zoning and Stocking
- Upselling Techniques
- Persuasive Selling
- Store Policies and Procedures
- Customer Retention
- Meeting Sales Goals
- Merchandise Receiving and Handling
- Corrective Actions
- Product Selection
- POS System Operations
- Item Ticketing and Pricing
- Stocking and Receiving
- Cash Handling
- Energy and Physical Stamina
- Customer Service
- Available Nights, Weekends and Holidays
- Exceeding Customer Expectations
- Policy and Procedure Adherence
Timeline
Overnight Sales Associate
Cumberland Farms
08.2019 - 12.2019
Swing Shift Supervisor
Eddie Bauer Outlet
10.2012 - 05.2015
Bakers Helper
When Pigs Fly Bakery
08.2002 - 10.2002
General Course Studies
Marshwood High School
Food Trades Voc Tech
Dover Senior High School