Sarah Lyons

Customer service for top level customers. Working with outside sales on present and future orders. Processing customer orders, allocate material to orders, and create bill of lading. Assisting with accounting and billing. Prepare reports to keep management informed of sales activities and process.

Providing primary customer support for large direct customers.

Processing orders, credits, returns, and tool repairs. Work with outside sales team on most aspects of their accounts. Work with production to support customer needs, and to find and correct quality issues.

Developed working relationships with internal and external customers while assisting with account management duties. Create and review invoices to maintain accuracy while working with customers to answer questions and address payment issues. Entering orders, processing shipping paperwork, scheduling trucks and working with carriers on claims.

Customer Service for Industrial Packaging Sales. Process orders, maintain inventory, product sourcing and quoting. Work with outside sales team on most aspects of their accounts. Build strong relationships with outside vendors.