Sarah Mafuta
Lawrenceville,USA
Summary
Accounting graduate with solid knowledge of accounting principles and over 3 years of experience in customer service and billing. Proven research, technical, and problem-solving skills enhance operational efficiency. Detail-oriented with a strong ability to quickly learn and adapt to new concepts and environments.
Overview
9
9
years of professional experience
Work History
Billing Call Center Representative I
Ryder
Remote
11.2023 - Current
- Resolved complex customer inquiries regarding billing disputes.
- Processed credit memo requests and invoice adjustments efficiently.
- Managed incoming and follow-up calls to ensure timely responses.
- Addressed diverse customer service requests across multiple topics.
- Communicated effectively with customers via email to clarify issues.
Store Manager
Neo Cellular parts
Norcross, GA
01.2023 - 09.2024
- Monitored inventory levels on company website and in warehouse.
- Notified store owner of pricing discrepancies for prompt resolution.
- Created purchase orders to ensure optimal stock availability.
- Received new shipments, ensuring accurate processing and inventory updates.
- Uploaded product images to enhance online presence and customer engagement.
- Assisted staff with inventory placement on shelves for efficient merchandising.
- Maintained organized financial records for accurate accounting.
- Oversaw daily store activities to ensure operational effectiveness.
Sales Representative/ Receptionist
Neo Cellular parts
Norcross, GA
08.2022 - 09.2024
- Established customer relationships by identifying and qualifying leads.
- Managed customer orders through preparation and direct handoff.
- Guided customers in navigating website for order placement.
- Processed incoming and outgoing phone calls to assist clients.
- Entered customer information into system for accurate order and return management.
- Picked and shipped customer orders efficiently.
- Handled invoices and cash payments to ensure seamless transactions.
Team-Leader Sandwich Artist
Subway restaurant
Lawrenceville, GA
01.2022 - 01.2023
- Exhibited a cheerful and helpful demeanor while greeting guests and preparing orders.
- Executed cash-in procedures to ensure accurate financial reporting.
- Utilized point-of-sale system to record orders and process customer payments.
- Managed customer inquiries and responded promptly to incoming phone calls.
Human Resources Assistant
Central Bank of Congo
Kinshasa, Democratic Republic of Congo
03.2018 - 01.2020
- Processed internship applications efficiently and accurately.
- Guided interns through development and training programs to ensure successful onboarding.
Customer Service Representative
Foundation for International Community Assistance (FINCA)
06.2016 - 03.2018
- Facilitated daily transactions and addressed customer inquiries efficiently.
- Managed incoming calls and resolved customer complaints both in person and over the phone.
Education
Associate degree - Accounting Technology
Gwinnett Technical College
USASkills
- Microsoft Office Suite
- Credit processing and billing resolution
- Email communication
- Inventory management
- Financial recordkeeping
- Order management
- Customer relationship management
- Accounting principles
- Problem solving
- Customer relations
- Bilingual communication
Languages
English
Full Professional
French
Native/ Bilingual
Timeline
Billing Call Center Representative I
Ryder
11.2023 - Current
Store Manager
Neo Cellular parts
01.2023 - 09.2024
Sales Representative/ Receptionist
Neo Cellular parts
08.2022 - 09.2024
Team-Leader Sandwich Artist
Subway restaurant
01.2022 - 01.2023
Human Resources Assistant
Central Bank of Congo
03.2018 - 01.2020
Customer Service Representative
Foundation for International Community Assistance (FINCA)
06.2016 - 03.2018
Associate degree - Accounting Technology
Gwinnett Technical College