Sarah Marsh
Taylor,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hollywood Casino at Greektown
06.2024 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
Nurse Assistant
Corewell Health
06.2023 - 06.2024
- Turning or moving patients
- Gathering medical supplies
- Bathing patients
- Grooming patients by brushing their hair, teeth, shaving them, etc.
- Feeding patients and documenting their food and liquid intake
- Checking vital signs such as blood pressure and heart rate
- Answering patient calls
- Documenting information
- Cleaning rooms and bed linens
- Stocking supplies
- Assisting with some medical procedures
- Safety procedures
- Transporting patients
- Taking care of wounds
Data Entry - Seasonal
Randstad
01.2023 - 05.2023
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Resolves deficiencies by using standard procedures or returning incomplete
Guest Service Associate
European Wax Center
09.2021 - 02.2023
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Checking in with customers to ensure they're satisfied with their purchases and to follow up on the status of questions or complaints
- Working with sales teams to generate leads, identify potential customers, and improve methods for addressing complaints
- Receiving orders, calculating charges, processing payments, and reviewing customer accounts
- Setting and checking members and guest in and out for appointment
Custodian
Beaumont Hospital
01.2020 - 09.2021
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Cashier
WALMART
06.2017 - 02.2018
- Receive payment by cash, check, credit cards, vouchers, or automatic debits.
- Assist customers by providing information and resolving their complaints.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
- Answer customers' questions, and provide information on procedures or policies.
- Process merchandise returns and exchanges.
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Calculate total payments received during a time period, and reconcile this with total sales.
- Bag, box, wrap, or gift-wrap merchandise, and prepare packages for shipment.
- Compute and record totals of transactions.
Patient Attendant
U OF M HOSPITAL
01.2017 - 11.2017
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
- Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
- Care for children who are disabled or who have sick or disabled parents.
Education
Diagnostics Medical Sonography AAS - Health Care
Schoolcraft College
Livonia, MIHigh school diploma -
Belleville High School
Belleville, MI05.2015
Skills
- Vital signs monitoring
- Patient Care
- Privacy and confidentiality
- Medical Records Management
- Basic Life Support
- Direct Patient Care
- Reliable team player
- Light Housekeeping
- Medical office administration
- Customer Service
- Payment Processing
- Administrative Support
- Microsoft Office Suite
- Clerical Support
Contact
Taylor, MI 48180
Education
Belleville, MI,true,Ann Arbor, MI
Timeline
Front Desk Agent
Hollywood Casino at Greektown
06.2024 - Current
Nurse Assistant
Corewell Health
06.2023 - 06.2024
Data Entry - Seasonal
Randstad
01.2023 - 05.2023
Guest Service Associate
European Wax Center
09.2021 - 02.2023
Custodian
Beaumont Hospital
01.2020 - 09.2021
Cashier
WALMART
06.2017 - 02.2018
Patient Attendant
U OF M HOSPITAL
01.2017 - 11.2017
High school diploma -
Belleville High School
Diagnostics Medical Sonography AAS - Health Care
Schoolcraft College
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