Sarah Marshall
Henderson,KY
Summary
Experienced in handling consumer and commercial collections. Skilled in payment negotiations, resolving billing issues, and tracking accounts. Known for respectful communication and building strong customer relationships to improve cash flow and reduce delinquencies.
Overview
2
2
years of professional experience
Work History
Collections Representative
AT&T Call Center
03.2024 - Current
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Implemented collection strategies to reduce outstanding account balances.
- Assisted customers with troubleshooting devices and online payments.
Sales Associate
Walgreens
06.2023 - 03.2024
- Restocked shelves as needed to ensure sufficient inventory levels.
- Greeted customers and provided exceptional customer service.
- Maintained records related to sales for store management.
- Provided accurate information about products, prices and services.
Education
Associate of Applied Science - Human Resources Management
Henderson Community College
08-2026
Skills
- Mathematics skills
- Customer service
- Active listening
- Problem-solving
- Time management
- Risk management
Timeline
Collections Representative
AT&T Call Center
03.2024 - Current
Sales Associate
Walgreens
06.2023 - 03.2024
Associate of Applied Science - Human Resources Management
Henderson Community College
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