Sarah Martin
Pittsfield,NH
Summary
Accomplished Co-Owner at On Tap Plumbing and Heating LLC, adept in financial management and strategic planning, significantly enhancing operational efficiency. At Sherwin-Williams, fostered a culture of teamwork and customer loyalty, leveraging exceptional multitasking and customer relations skills. Proven track record in meticulous organization and data entry, ensuring accuracy and compliance across roles.
Overview
19
19
years of professional experience
Work History
Co-Owner
On Tap Plumbing and Heating LLC
08.2015 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Assistant Store Manager
Sherwin-Williams Paint Store
05.2008 - 07.2015
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Administrative Assistant
Spear
07.2006 - 09.2007
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Education
Bachelor Of Business Administration And Management - Small Business Management
Southern New Hampshire University
Hooksett, NH05.2008
Skills
- Telephone skills
- Data entry
- Customer/Client relations
- Positive and professional
- Multitasking and prioritization
- Meticulous and organized
Timeline
Co-Owner
On Tap Plumbing and Heating LLC
08.2015 - Current
Assistant Store Manager
Sherwin-Williams Paint Store
05.2008 - 07.2015
Administrative Assistant
Spear
07.2006 - 09.2007
Bachelor Of Business Administration And Management - Small Business Management
Southern New Hampshire University
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