Sarah Martin
Mount Perry,OH
Summary
Professional in healthcare services with strong expertise in patient support and care. Adept at efficiently managing patient interactions, ensuring comfort, and accurate documentation. Collaborative team player, adaptable to changing needs, and dependable in high-pressure environments. Skilled in phlebotomy, patient communication, and medical procedures/interventions, with focus on achieving results and enhancing patient experiences.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Phlebotomist
Licking Memorial Hospital
08.2001 - 04.2007
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Contributed to the development of phlebotomy training materials, enhancing the skillset of new employees and improving overall team performance.
- Created daily/weekly schedules for all phlebotomy staff
- Trained new phlebotomy staff members as well as mentored all clinic staff who went through mandatory phlebotomy training per hospital protocol.
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
Patient Service Technician
LabCorp
04.2007 - Current
- Collaborated with colleagues to maintain and upkeep office and waiting area to provide clean and organized environment for patients.
- Respected patients by recognizing rights and maintaining confidentiality.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Streamlined inventory management process for phlebotomy supplies, preventing shortages and overstock situations.
- Assisted in streamlining the specimen processing workflow for increased efficiency and reduced wait times for patients.
- Mentored students from partnered phlebotomy programs
- Trained new phlebotomists in proper blood collection techniques and safety protocols, elevating overall quality of care.
Education
Bachelor of Science - Public Health
Arizona State University
Tempe, AZ01-2027
Skills
- Patient care
- HIPAA compliance
- Patient confidentiality
- Patient support
- Health and safety
- Laboratory procedures understanding
- Anatomy and physiology
- Multitasking Abilities
- Teamwork and collaboration
- Customer service
- Organizational skills
Certification
- Certified Phlebotomist Technologist (CPT)
- Emergency Medical Technician-Basic (EMT-Basic) – State of Ohio
Timeline
Patient Service Technician
LabCorp
04.2007 - Current
Phlebotomist
Licking Memorial Hospital
08.2001 - 04.2007
- Certified Phlebotomist Technologist (CPT)
- Emergency Medical Technician-Basic (EMT-Basic) – State of Ohio
Bachelor of Science - Public Health
Arizona State University
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