Sarah Martin
White City,OR
Summary
Dynamic Assistant Manager at Little Caesars Pizza with proven expertise in team leadership and customer service. Enhanced operational efficiency through strategic decision-making and staff training, resulting in improved customer satisfaction. Skilled in money handling and problem-solving, consistently fostering a motivated team environment to achieve business goals.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
- Coordinated cross-functional teams to streamline operations and enhance workflow efficiency.
- Analyzed closing data to identify trends, providing actionable insights for strategic decision-making.
- Led initiatives to enhance customer satisfaction during the closing process through effective communication strategies.
- Developed training materials for new hires, ensuring comprehensive understanding of closing operations and systems.
Lead Key Holder
Dollar General
05.2023 - 01.2025
- Assisted in daily store operations and customer service interactions.
- Learned inventory management systems to track stock levels effectively.
- Supported team members in merchandise presentation and sales techniques.
- Engaged with customers to provide product information and enhance shopping experience.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Adapted quickly to training on operational procedures and store policies.
- Facilitated communication between staff and management regarding store needs.
- Contributed to achieving team goals by actively participating in team meetings.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Bartender/Line Cook
Whiskey River Saloon
04.2009 - 09.2012
- Assisted in daily store operations and customer service interactions.
- Learned inventory management systems to track stock levels effectively.
- Supported team members in merchandise presentation and sales techniques.
- Engaged with customers to provide product information and enhance shopping experience.
- Maintained cleanliness and organization of the sales floor and storage areas.
- Adapted quickly to training on operational procedures and store policies.
- Facilitated communication between staff and management regarding store needs.
- Contributed to achieving team goals by actively participating in team meetings.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Lead Close
Market 62
03.2019 - 07.2022
- Managed closing processes to ensure compliance with company policies and regulations.
- Oversaw daily closing activities, ensuring accuracy in financial reconciliations and reporting.
- Trained staff on best practices for closing procedures, promoting consistency and adherence to protocols.
- Implemented process improvements that reduced closing time and minimized discrepancies in reports.
Education
High School Diploma -
Weatherford Highschool
Weatherford, TX06.2002
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Team motivation
- Staff supervision
- Task delegation
Timeline
Lead Key Holder
Dollar General
05.2023 - 01.2025
Lead Close
Market 62
03.2019 - 07.2022
Bartender/Line Cook
Whiskey River Saloon
04.2009 - 09.2012
Assistant Manager
Little Caesars Pizza
High School Diploma -
Weatherford Highschool
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