Sarah Martinez
Manteca,CA
Summary
Responsible and experienced E-cart Clerk eager to grow with the E-cart department and improve day to day operations. Focused on delivering excellent customer service, forward-thinking and positive team leadership to enable success throughout the department. Ability to provide constructive criticism while maintaining a positive attitude and providing positive reinforcement to guide staff members. Reliable individual, with open availability, excited to learn and exceed company expectations.
Overview
13
13
years of professional experience
Work History
E-cart Clerk
Raleys
Manteca , CA
08.2020 - Current
- Providing memorable customer service during customer interactions resulting in personal and positive customer reviews.
- Ability to multitask during fast-paced and sometimes stressful situations.
- Offering helpful ideas and tips to establish the E-cart department and help fellow E-cart team members.
- Paying high attention to detail and presentation.
- Quickly shop customer orders, process, and handle service outs efficiently and in timely manner.
Office Management Assistant
Bulldog Flooring And Finish Carpentry LLC
Mountain House , CA
11.2018 - 07.2020
- Coordinated, scheduled, and arranged meetings and updating calendars.
- Processed invoices and expenses using Quickbooks to facilitate on-time payment.
- Following up with fellow team members to ensure deadlines are met.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Communicating with staff members and offering support when needed.
- Kept clean and organized work area
Behavior Technician
The Kendall Centers: Therapeutic Pathways
Tracy , CA
03.2013 - 11.2018
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs and anecdotal notes.
- Promoted positive interactions of children with ADHD, Autism and oppositional defiance behavior by using visual supports, simplifying communication and utilizing stress scales to turn emotions into concrete concepts.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented prescribed behavioral skills training to reduce problem behavior.
Barista /Barista Trainer
Starbucks
Ripon, CA
01.2012 - 03.2013
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Controlled line and crowd with quick, efficient service.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
No Degree - General
Modesto Junior College
Modesto, CAHigh School Diploma -
Sierra High School
Manteca, CA05.2011
Skills
- Provides excellent customer experience
- Self-motivated and eager to learn
- Strategic thinking and problem solving
- Organized
- Interpersonal and Communication skills
- Positive influence on fellow team members
- Manage multiple responsibilities at once
- Reliable
Timeline
E-cart Clerk
Raleys
08.2020 - Current
Office Management Assistant
Bulldog Flooring And Finish Carpentry LLC
11.2018 - 07.2020
Behavior Technician
The Kendall Centers: Therapeutic Pathways
03.2013 - 11.2018
Barista /Barista Trainer
Starbucks
01.2012 - 03.2013
No Degree - General
Modesto Junior College
High School Diploma -
Sierra High School