Sarah Martin
Boise,ID
Summary
Dynamic customer service professional with a proven track record at Wells Fargo Auto, excelling in complaint resolution and account management. Recognized for enhancing customer satisfaction through effective communication and attention to detail. Adept at cash handling and fostering strong relationships, consistently delivering results in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Veolia
Boise, ID
12.2024 - Current
- Assisted customers in opening and closing accounts efficiently.
- Explained bills and water usage comprehensively to ensure understanding.
- Maintained professionalism while addressing challenging customer interactions.
- Responded to customer inquiries, providing precise information about products and services.
Contact Center Representative
Horizon Credit Union
Boise, ID
08.2020 - 12.2022
- Cultivated strong customer relationships through exceptional service and prompt inquiry responses.
- Managed incoming customer calls regarding account details and bank policies with professionalism.
- Employed banking software to execute electronic fund transfers and initiate wire transfers.
Customer Service Representative
Wells Fargo Auto
Irving, TX
08.2019 - 06.2020
- Utilized excellent verbal and written communication skills to interact with customers effectively.
- Promptly answered incoming calls, addressing customer inquiries with empathy and understanding.
- Clarified customer requests to ensure accurate information gathering and transaction completion.
Production Assistant
KTVB
Boise, ID
03.2018 - 06.2019
- Set up remote feeds from external locations and monitored signal strength throughout transmission.
- Monitored and operated master control equipment to ensure proper functioning of television broadcasts.
- Operated audio consoles to ensure accurate sound quality during live broadcasts.
Education
Bachelor of Arts - Communication, Media Production
Boise State University
Boise, ID12.2017
Skills
- Account management
- Cash handling
- Complaint resolution
- Customer service
- Attention to detail
Timeline
Customer Service Representative
Veolia
12.2024 - Current
Contact Center Representative
Horizon Credit Union
08.2020 - 12.2022
Customer Service Representative
Wells Fargo Auto
08.2019 - 06.2020
Production Assistant
KTVB
03.2018 - 06.2019
Bachelor of Arts - Communication, Media Production
Boise State University
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