Sarah Mason
Fredonia,KY
Summary
Experienced retail and wholesale customer service professional with a strong background in customer relations, team leadership, and problem solving. Known for clear communication, staff training, and maintaining positive customer experiences.
Overview
26
26
years of professional experience
Work History
Wholesale Customer Service
Broadbent Country Hams
Kuttawa, Kentucky
09.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Utilized various software and tools to streamline processes and optimize performance.
Retail Sales Associate
Cracker Barrel Old Country Store
Cadiz, Kentucky
06.2000 - 02.2025
- Greeted guests with Cracker Barrel hospitality on retail floor
- Processed purchases at registers and handled cash transactions
- Ensured shelves were fully stocked with merchandise and candy to enhance customer shopping experience
Retail Manager
Cracker Barrel Old Country Store
Calvert City , KY
05.2015 - 03.2022
- Managed Old Country Store retail operations and guest service standards.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Analyzed sales data to identify trends and adjust strategies accordingly.
Retail Manager
Cracker Barrel Old Country Store
Cadiz, KY
02.2013 - 05.2015
- Managed Old Country Store retail operations and guest service standards.
- Developed strategies for increasing sales and improving customer service.
- Resolved guest concerns with friendly, solution-focused service.
- Hired, trained, mentored, and evaluated staff members on a regular basis.
- Enforced safety, cleanliness, and loss prevention practices.
Retail Store Sales Manager
Cracker Barrel Old Country Store
Chattanooga , TN
04.2005 - 02.2013
- Enhanced retail floor operations at Old Country Store by implementing guest-focused service standards.
- Coached store associates on sales techniques and ensured completion of daily tasks to drive performance.
- Trained team members on product knowledge, service steps, and store procedures.
- Assisted with annual budget preparation by scheduling expenses, reviewing variances, and taking corrective action.
- Ensured inventory accuracy by conducting stock counts and reconciling discrepancies.
Education
Bachelor of Science - Psychology
Mid Contient College
Mayfield, KY12-2003
High School Diploma -
CALDWELL County High School
Princeton Kentucky05-1996
Skills
- Sales analysis
- Customer relations
- Problem solving
- Team leadership
- Staff training
- Clear communication
- Attention to detail
- Organizational skills
- Multitasking
- Friendly, positive attitude
Affiliations
- Sunday School Teacher for Young Women's Class at Fredonia First Baptist Church
- Leadership team for planning and executing Forgiveness House at Fredonia First Baptist Church.
- Volunteer with Fredonia First Baptist Youth
- Lead Community Easter Egg Hunt In Fredonia
Timeline
Wholesale Customer Service
Broadbent Country Hams
09.2021 - Current
Retail Manager
Cracker Barrel Old Country Store
05.2015 - 03.2022
Retail Manager
Cracker Barrel Old Country Store
02.2013 - 05.2015
Retail Store Sales Manager
Cracker Barrel Old Country Store
04.2005 - 02.2013
Retail Sales Associate
Cracker Barrel Old Country Store
06.2000 - 02.2025
Bachelor of Science - Psychology
Mid Contient College
High School Diploma -
CALDWELL County High School