Sarah Spidell
Groton,CT
Summary
Dynamic and results-driven professional with extensive experience at Meijer, excelling in training and mentoring cashiers to enhance customer service and operational efficiency. Proven track record in cash handling and problem-solving, leading to improved checkout processes and increased customer satisfaction. Committed to fostering a positive team environment and ensuring compliance with store policies.
Overview
8
8
years of professional experience
Work History
Lead Cashier
Meijer
Beavercreek, OH
06.2022 - 06.2024
- Supervised daily cash operations, ensuring accuracy and efficiency during transactions.
- Trained and mentored new cashiers on register systems and customer service standards.
- Implemented process improvements that enhanced checkout speed and customer satisfaction.
- Resolved customer inquiries and concerns promptly to maintain positive shopping experiences.
- Collaborated with management to optimize scheduling and staffing for peak hours.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Processed both cash and card purchases and returns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Led cashiers and associates in providing thoughtful customer service.
- Educated employees on register use, merchandising, and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Handled complex returns or exchanges swiftly, streamlining processes that ensured minimal disruption to customers'' shopping experiences.
- Communicated with customers and team members to solve problems.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Processed refunds and exchanges in accordance with company policy.
Crew Trainer/ Manager
McDonald's
Huber Heights, OH
05.2016 - 06.2019
- Trained new team members on operational procedures and customer service standards.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas.
- Monitored food safety practices to ensure compliance with health regulations.
- Provided ongoing coaching to crew members to enhance performance and efficiency.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored new Crew Trainers, sharing best practices for effective instruction and coaching techniques.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Served consistent portions following recipes and control standards.
Education
High School Diploma -
Wayne High School
Huber Heights, OH05.2017
Skills
- Training and coaching
- Training and mentoring
- Customer assistance
- Point of sale operation
- Cashier training
- Cash handling
- Workplace safety
- Store policies enforcement
- Team building
- Accountability
- Credit and cash transactions
- Problem-solving
- Positive attitude
- Customer service
- New hire training
- Time management
- Attention to detail
- Multitasking and organization
- Money handling
- Customer engagement
- Basic math
Timeline
Lead Cashier
Meijer
06.2022 - 06.2024
Crew Trainer/ Manager
McDonald's
05.2016 - 06.2019
High School Diploma -
Wayne High School