Sarah Maynard
Georgetown,TX
Summary
Accomplished and energetic General Manager with a solid history of achievement in Restaurant Management. Motivated leader with strong organizational and prioritization abilities. Highly organized with attention to detail, self-motivated and punctual. Capable with a winning attitude. Focused on setting high expectations and raising service standards.
Overview
18
18
years of professional experience
Work History
Multi Unit Manager
The Toasted Yolk Cafe
Sarasota, FL
10.2022 - Current
- Opened multiple locations and ensured operations and performance of both stores were followed
- In charge of training new store managers on company procedures, systems, and best practices while running multi units
- Implement all policies, procedures, standards, specifications, guidelines and training programs
- Ensured that all guests felt welcomed and are given responsive, friendly and courteous service at all times
- Ensured that all food and products are consistently prepared and served according to the restaurants recipes, portioning, cooking and serving standards
- Achieved company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Controlled cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures
- Filled in where needed to ensure guest service standards and efficient operations
- Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis
- Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests
- Developed a plan to carry out restaurant marketing, advertising and promotional activities
Assistant General Manager (AGM)
Bonefish Grill
Sarasota, FL
05.2018 - 10.2022
- Schedule staff hours and assign duties
- Perform some food preparation or service tasks such as cooking, cutting fish, clearing tables, and serving food and drinks when necessary
- Organize and direct training programs, resolve personnel problems, hire new staff, and evaluate employee performance
- Order and purchase equipment and supplies
- Establish standards for personnel performance and customer service
- Count money and make bank deposits
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
Assistant General Manager
Saltgrass Steak House
Branson, MO
06.2015 - 07.2018
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- Manage staff, preparing work schedules and assigning specific duties
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner
- Establish standards for personnel performance and customer service
- Order and purchase equipment and supplies
- Review work procedures and operational problems to determine ways to improve service, performance, or safety
Front Manager
Applebee's Grill + Bar
Branson, MO
09.2010 - 06.2015
- Managing 30+ employees, training, hiring, maintaining policies and procedures, schedules, budgets and customer service
- Investigate and resolve complaints regarding food quality, service, or accommodations
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity
- Optimized profits by controlling food, beverage and labor cost on a daily basis
- Established positive relationships with guest and employees
Catering Manager
Panera Bread
Branson, MO
05.2007 - 08.2010
- Catering manager, in charge of sales, planning, budgets, preparation delivery, set-up and clean up
- Exceeded monthly quotes on a regular basis
- Placed orders and tracked inventory for catering events
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs
- Delivered a exceptional catered experience with friendly, fast service
- Suggested additional items to customers, as appropriate, to increase sales
Education
High School Diploma -
Branson High School
Branson, MO05.2008
Skills
- Marketing
- Leadership skills
- Inventory
- Training
- Scheduling
- Operations
- Payroll
- Inventory Management
- Team Building
- Culinary Experience
- Restaurant Management
- Catering
- Menu Planning
- Labor Cost Analysis
- Employee Evaluation
- Sales and Marketing Management of Financial Resources
- Complex Problem Solving
- Active Learning
- Time Management
- Leadership Skills
- Achieving Sales Goals
- Equipment Maintenance
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Multi Unit Manager
The Toasted Yolk Cafe
10.2022 - Current
Assistant General Manager (AGM)
Bonefish Grill
05.2018 - 10.2022
Assistant General Manager
Saltgrass Steak House
06.2015 - 07.2018
Front Manager
Applebee's Grill + Bar
09.2010 - 06.2015
Catering Manager
Panera Bread
05.2007 - 08.2010
High School Diploma -
Branson High School